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Code Issues Releases Wiki Activity

Properly thread into conversations replies from Jira - #2927

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FreeScout 2023-05-10 23:37:50 -07:00
parent 02a1f4a89c
commit 1a76549c2e
1 changed files with 16 additions and 0 deletions
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16
app/Console/Commands/FetchEmails.php
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@ -299,6 +299,22 @@ class FetchEmails extends Command
$duplicate_message_id = false;
// Special hack to allow threading into conversations Jira messages.
// https://github.com/freescout-helpdesk/freescout/issues/2927
//
// Jira does not properly populate Reference / In-Reply-To headers.
// When Jira sends a reply the In-Reply-To header is set to:
// JIRA.$\{issue-id}.$\{issue-created-date-millis}@$\{host}
//
// If we see the first message of a ticket we change the Message-ID,
// so all follow-ups in the ticket are nicely threaded.
$jira_message_id = preg_replace('/^(JIRA\.\d+\.\d+)\..*(@Atlassian.JIRA)/', '\1\2', $message_id);
if ($jira_message_id != $message_id) {
if (!Thread::where('message_id', $jira_message_id)->exists()) {
$message_id = $jira_message_id;
}
}
if (!$extra) {
$duplicate_message_id = Thread::where('message_id', $message_id)->first();
}