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README.md

FreeScout — Free Self-Hosted HelpScout Alternative

FreeScout is a free open source help desk and shared inbox written in PHP7 (Laravel 5.5 framework), full analog of HelpScout. As you may know, Help Scout on November 29, 2018 will force all free accounts to upgrade to the paid plan, so developing a free open source alternative is kind of urgent.

FreeScout is being developed from scratch and is not using any copyrighted Help Scout materials to comply with GitHub's DMCA Policy (trademark, logos, icons, CSS, JS, HTML files are copyrighted; idea, look and feel can not be copyrighted). FreeScout is currently under active development. If you would like to join efforts, just fork this repo and follow instructions.

Dashboard

Table of Contents

Features

FreeScout

FreeScout will provide the same set of features as a HelpScout: help desk tools, email management and analytics. Also FreeScout will provide several extra features in addition to the standard HelpScout features:

  • Sending message to multiple customers at once.
  • Starred conversations.
  • Pasting screenshots from the clipboard into the reply area.
  • Deleted conversations folder.

You can suggest features or vote for features here

Requirements

  • Nginx / Apache / IIS
  • PHP 7.0.0+
  • MySQL/MariaDB 5.0+
  • Git (optional, for easier upgrading in the future)

Release Date

If you would like to be notified by email when FreeScout will be released, you can subscribe here

Documentation

Documentation

Installation Guide

Installation Guide

Development Guide

Development Guide

Todo List

Todo List

Screenshots

Login page:

Login page

Conversations list:

Conversations

Conversation:

Conversation

Mailbox connection settings page:

Mailbox connection settings page

HitCount