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README.md

FreeScout — Free Self-Hosted Help Scout Alternative



PHP version Laravel version Build Status Join the chat at https://gitter.im/freescout-helpdesk/Lobby HitCount

FreeScout is a free open source help desk and shared inbox written in PHP7 (Laravel 5.5 framework), full analog of HelpScout. As you may know, Help Scout on November 29, 2018 will force all free accounts to upgrade to the paid plan, so developing a free open source alternative is kind of urgent.

FreeScout is being developed from scratch and is not using any copyrighted Help Scout materials to comply with GitHub's DMCA Policy (trademark, logos, icons, CSS, JS, HTML files are copyrighted; idea, look and feel cannot be copyrighted). FreeScout is currently under active development. If you would like to join efforts, just fork this repo and follow instructions.

Now you can enjoy a self hosted clone of Help Scout without giving up privacy or locking you into a service you don't control.

FreeScout

Table of Contents

Features

FreeScout

FreeScout will provide the same set of features as a HelpScout: help desk tools, email management and analytics. FreeScout will also provide some extra features:

  • 100% Mobile-friendly.
  • Multilingual.
  • Starred conversations.
  • Sending messages to multiple customers at once.
  • Pasting screenshots from the clipboard into the reply area.
  • Dragging images into the reply area.

Need anything else? Suggest features here

Requirements

FreeScout is a pure PHP/MySQL application, so it can be easily deployed even on a shared hosting.

  • Nginx / Apache / IIS
  • PHP 7.0+
  • MySQL/MariaDB 5.0+
  • Git (optional, for easier upgrading in the future)

News & Updates

If you would like to be notified about new releases, news and updates you can subscribe here

Documentation

Documentation

Installation Guide

Installation Guide

Development Guide

Development Guide

Todo List

Todo List

Screenshots

Dashboard:

Dashboard

Conversation:

Conversation

Mailbox connection settings page:

Mailbox connection settings page

Login page:

Login page