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README.md

FreeScout — Free Self-Hosted HelpScout Alternative

FreeScout

FreeScout is a free open source help desk and shared inbox written in PHP (Laravel 5.5 framework), full analog of HelpScout. FreeScout is currently under active development. As you may know Help Scout on November 29, 2018 will force all free accounts to upgrade to the paid plan, so developing a free open source alternative is kind of urgent. If you would like to join efforts, just fork this repo and we will contact you.

HitCount

Features

FreeScout will provide the same set of features as a HelpScout: help desk tools, email management and analytics. Also FreeScout will provide several extra features in addition to the standard HelpScout features:

  • Sending message to multiple customers at once.
  • Starred conversations.
  • Trash section.
  • Quick changing of customer.
  • Option allowing to decide what to do after sending a reply: open next conversation or stay in the current.

You can suggest features or vote for features here

Project Homepage

https://github.com/freescout-helpdesk/freescout

Requirements

  • PHP 7.0.0+
  • MySQL/MariaDB 5.0+

Installation Guide

Coming as soon as the first stable version will be released.

Plugins

List of available FreeScout plugins

Development Guide

FreeScout development rules and guidelines:

  • Feel free to impelement and push any HelpScout functionality which is not implemented yet.
  • Please stick to the HelpScout design and functionality, no need to reinvent the wheel. FreeScout provides all the HelpScout features out of the box plus several most needed extra features. Additional features are added by developing plugins for FreeScout as standard Laravel packages.
  • FreeScout API must be completely equal to HelpScout's API
  • All strings must be translatable.
  • Design must be mobile friendly.
  • In copmoser.json make sure to specify only exact versions of packages (Example: 1.0.2)

Screenshots

FreeScout