mirror of
https://github.com/freescout-helpdesk/freescout.git
synced 2024-11-24 19:33:07 +01:00
726 lines
20 KiB
PHP
726 lines
20 KiB
PHP
<?php
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namespace App;
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use App\Email;
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use Illuminate\Database\Eloquent\Model;
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use Watson\Rememberable\Rememberable;
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class Customer extends Model
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{
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use Rememberable;
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public $rememberCacheDriver = 'array';
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/**
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* Genders.
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*/
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const GENDER_UNKNOWN = 1;
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const GENDER_MALE = 2;
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const GENDER_FEMALE = 3;
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/**
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* For API.
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*/
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public static $genders = [
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self::GENDER_UNKNOWN => 'unknown',
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self::GENDER_MALE => 'male',
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self::GENDER_FEMALE => 'female',
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];
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/**
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* Phone types.
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*/
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const PHONE_TYPE_WORK = 1;
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const PHONE_TYPE_HOME = 2;
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const PHONE_TYPE_OTHER = 3;
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const PHONE_TYPE_MOBILE = 4;
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const PHONE_TYPE_FAX = 5;
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const PHONE_TYPE_PAGER = 6;
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/**
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* For API.
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*/
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public static $phone_types = [
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self::PHONE_TYPE_WORK => 'work',
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self::PHONE_TYPE_HOME => 'home',
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self::PHONE_TYPE_OTHER => 'other',
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self::PHONE_TYPE_MOBILE => 'mobile',
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self::PHONE_TYPE_FAX => 'Fax',
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self::PHONE_TYPE_PAGER => 'pager',
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];
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/**
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* Photo types.
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*/
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const PHOTO_TYPE_UKNOWN = 1;
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const PHOTO_TYPE_GRAVATAR = 2;
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const PHOTO_TYPE_TWITTER = 3;
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const PHOTO_TYPE_FACEBOOK = 4;
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const PHOTO_TYPE_GOOGLEPROFILE = 5;
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const PHOTO_TYPE_GOOGLEPLUS = 6;
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const PHOTO_TYPE_LINKEDIN = 7;
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const PHOTO_TYPE_VK = 8; // Extra
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/**
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* For API.
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*/
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public static $photo_types = [
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self::PHOTO_TYPE_UKNOWN => 'unknown',
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self::PHOTO_TYPE_GRAVATAR => 'gravatar',
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self::PHOTO_TYPE_TWITTER => 'twitter',
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self::PHOTO_TYPE_FACEBOOK => 'facebook',
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self::PHOTO_TYPE_GOOGLEPROFILE => 'googleprofile',
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self::PHOTO_TYPE_GOOGLEPLUS => 'googleplus',
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self::PHOTO_TYPE_LINKEDIN => 'linkedin',
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self::PHOTO_TYPE_VK => 'vk', // Extra
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];
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/**
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* Chat types.
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*/
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const CHAT_TYPE_AIM = 1;
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const CHAT_TYPE_GTALK = 2;
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const CHAT_TYPE_ICQ = 3;
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const CHAT_TYPE_XMPP = 4;
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const CHAT_TYPE_MSN = 5;
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const CHAT_TYPE_SKYPE = 6;
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const CHAT_TYPE_YAHOO = 7;
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const CHAT_TYPE_QQ = 8;
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const CHAT_TYPE_WECHAT = 10;
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const CHAT_TYPE_OTHER = 9;
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/**
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* For API.
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*/
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public static $chat_types = [
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self::CHAT_TYPE_AIM => 'aim',
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self::CHAT_TYPE_GTALK => 'gtalk',
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self::CHAT_TYPE_ICQ => 'icq',
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self::CHAT_TYPE_XMPP => 'xmpp',
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self::CHAT_TYPE_MSN => 'msn',
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self::CHAT_TYPE_SKYPE => 'skype',
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self::CHAT_TYPE_YAHOO => 'yahoo',
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self::CHAT_TYPE_QQ => 'qq',
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self::CHAT_TYPE_WECHAT => 'wechat', // Extra
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self::CHAT_TYPE_OTHER => 'other',
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];
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public static $chat_type_names = [
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self::CHAT_TYPE_AIM => 'AIM',
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self::CHAT_TYPE_GTALK => 'Google+',
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self::CHAT_TYPE_ICQ => 'ICQ',
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self::CHAT_TYPE_XMPP => 'XMPP',
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self::CHAT_TYPE_MSN => 'MSN',
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self::CHAT_TYPE_SKYPE => 'Skype',
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self::CHAT_TYPE_YAHOO => 'Yahoo',
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self::CHAT_TYPE_QQ => 'QQ',
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self::CHAT_TYPE_WECHAT => 'WeChat', // Extra
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self::CHAT_TYPE_OTHER => 'Other',
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];
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/**
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* Social types.
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*/
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const SOCIAL_TYPE_TWITTER = 1;
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const SOCIAL_TYPE_FACEBOOK = 2;
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const SOCIAL_TYPE_LINKEDIN = 3;
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const SOCIAL_TYPE_ABOUTME = 4;
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const SOCIAL_TYPE_GOOGLE = 5;
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const SOCIAL_TYPE_GOOGLEPLUS = 6;
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const SOCIAL_TYPE_TUNGLEME = 7;
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const SOCIAL_TYPE_QUORA = 8;
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const SOCIAL_TYPE_FOURSQUARE = 9;
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const SOCIAL_TYPE_YOUTUBE = 10;
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const SOCIAL_TYPE_FLICKR = 11;
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const SOCIAL_TYPE_VK = 13; // Extra
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const SOCIAL_TYPE_OTHER = 12;
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public static $social_types = [
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self::SOCIAL_TYPE_TWITTER => 'twitter',
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self::SOCIAL_TYPE_FACEBOOK => 'facebook',
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self::SOCIAL_TYPE_LINKEDIN => 'linkedin',
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self::SOCIAL_TYPE_ABOUTME => 'aboutme',
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self::SOCIAL_TYPE_GOOGLE => 'google',
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self::SOCIAL_TYPE_GOOGLEPLUS => 'googleplus',
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self::SOCIAL_TYPE_TUNGLEME => 'tungleme',
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self::SOCIAL_TYPE_QUORA => 'quora',
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self::SOCIAL_TYPE_FOURSQUARE => 'foursquare',
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self::SOCIAL_TYPE_YOUTUBE => 'youtube',
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self::SOCIAL_TYPE_FLICKR => 'flickr',
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self::SOCIAL_TYPE_VK => 'vk', // Extra
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self::SOCIAL_TYPE_OTHER => 'other',
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];
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public static $social_type_names = [
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self::SOCIAL_TYPE_TWITTER => 'Twitter',
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self::SOCIAL_TYPE_FACEBOOK => 'Facebook',
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self::SOCIAL_TYPE_LINKEDIN => 'Linkedin',
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self::SOCIAL_TYPE_ABOUTME => 'About.me',
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self::SOCIAL_TYPE_GOOGLE => 'Google',
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self::SOCIAL_TYPE_GOOGLEPLUS => 'Google+',
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self::SOCIAL_TYPE_TUNGLEME => 'Tungle.me',
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self::SOCIAL_TYPE_QUORA => 'Quora',
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self::SOCIAL_TYPE_FOURSQUARE => 'Foursquare',
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self::SOCIAL_TYPE_YOUTUBE => 'YouTube',
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self::SOCIAL_TYPE_FLICKR => 'Flickr',
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self::SOCIAL_TYPE_VK => 'VK',
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self::SOCIAL_TYPE_OTHER => 'Other',
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];
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/**
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* Countries list.
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*/
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public static $countries = [
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'US' => 'United States',
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'AU' => 'Australia',
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'CA' => 'Canada',
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'DK' => 'Denmark',
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'FR' => 'France',
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'DE' => 'Germany',
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'IT' => 'Italy',
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'JP' => 'Japan',
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'MX' => 'Mexico',
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'ES' => 'Spain',
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'SE' => 'Sweden',
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'GB' => 'United Kingdom',
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'AF' => 'Afghanistan',
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'AX' => 'Åland Islands',
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'AL' => 'Albania',
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'DZ' => 'Algeria',
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'AS' => 'American Samoa',
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'AD' => 'Andorra',
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'AO' => 'Angola',
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'AI' => 'Anguilla',
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'AQ' => 'Antarctica',
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'AG' => 'Antigua and Barbuda',
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'AR' => 'Argentina',
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'AM' => 'Armenia',
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'AW' => 'Aruba',
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'AT' => 'Austria',
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'AZ' => 'Azerbaijan',
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'BS' => 'Bahamas',
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'BH' => 'Bahrain',
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'BD' => 'Bangladesh',
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'BB' => 'Barbados',
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'BY' => 'Belarus',
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'BE' => 'Belgium',
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'BZ' => 'Belize',
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'BJ' => 'Benin',
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'BM' => 'Bermuda',
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'BT' => 'Bhutan',
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'BO' => 'Bolivia',
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'BQ' => 'Bonaire',
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'BA' => 'Bosnia and Herzegowina',
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'BW' => 'Botswana',
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'BV' => 'Bouvet Island',
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'BR' => 'Brazil',
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'IO' => 'British Indian Ocean Territory',
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'BN' => 'Brunei Darussalam',
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'BG' => 'Bulgaria',
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'BF' => 'Burkina Faso',
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'BI' => 'Burundi',
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'KH' => 'Cambodia',
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'CM' => 'Cameroon',
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'CV' => 'Cape Verde',
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'KY' => 'Cayman Islands',
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'CF' => 'Central African Republic',
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'TD' => 'Chad',
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'CL' => 'Chile',
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'CN' => 'China',
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'CX' => 'Christmas Island',
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'CC' => 'Cocos (Keeling) Islands',
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'CO' => 'Colombia',
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'KM' => 'Comoros',
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'CG' => 'Congo',
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'CD' => 'Congo, DR',
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'CK' => 'Cook Islands',
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'CR' => 'Costa Rica',
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'CI' => "Cote D'Ivoire",
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'HR' => 'Croatia',
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'CU' => 'Cuba',
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'CW' => 'Curacao',
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'CY' => 'Cyprus',
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'CZ' => 'Czech Republic',
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'DJ' => 'Djibouti',
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'DM' => 'Dominica',
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'DO' => 'Dominican Republic',
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'EC' => 'Ecuador',
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'EG' => 'Egypt',
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'SV' => 'El Salvador',
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'GQ' => 'Equatorial Guinea',
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'ER' => 'Eritrea',
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'EE' => 'Estonia',
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'ET' => 'Ethiopia',
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'FK' => 'Falkland Islands (Malvinas)',
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'FO' => 'Faroe Islands',
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'FJ' => 'Fiji',
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'FI' => 'Finland',
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'GF' => 'French Guiana',
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'PF' => 'French Polynesia',
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'TF' => 'French Southern Territories',
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'GA' => 'Gabon',
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'GM' => 'Gambia',
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'GE' => 'Georgia',
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'GH' => 'Ghana',
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'GI' => 'Gibraltar',
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'GR' => 'Greece',
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'GL' => 'Greenland',
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'GD' => 'Grenada',
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'GP' => 'Guadeloupe',
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'GU' => 'Guam',
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'GT' => 'Guatemala',
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'GG' => 'Guernsey',
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'GN' => 'Guinea',
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'GW' => 'Guinea-bissau',
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'GY' => 'Guyana',
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'HT' => 'Haiti',
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'HM' => 'Heard and Mc Donald Islands',
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'HN' => 'Honduras',
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'HK' => 'Hong Kong',
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'HU' => 'Hungary',
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'IS' => 'Iceland',
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'IN' => 'India',
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'ID' => 'Indonesia',
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'IR' => 'Iran (Islamic Republic of)',
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'IQ' => 'Iraq',
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'IE' => 'Ireland',
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'IM' => 'Isle of Man',
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'IL' => 'Israel',
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'JM' => 'Jamaica',
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'JE' => 'Jersey',
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'JO' => 'Jordan',
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'KZ' => 'Kazakhstan',
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'KE' => 'Kenya',
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'KI' => 'Kiribati',
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'KP' => "Korea, Democratic People's Republic of",
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'KR' => 'Korea, Republic of',
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'KW' => 'Kuwait',
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'KG' => 'Kyrgyzstan',
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'LA' => "Lao People's Democratic Republic",
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'LV' => 'Latvia',
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'LB' => 'Lebanon',
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'LS' => 'Lesotho',
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'LR' => 'Liberia',
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'LY' => 'Libya',
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'LI' => 'Liechtenstein',
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'LT' => 'Lithuania',
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'LU' => 'Luxembourg',
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'MO' => 'Macao',
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'MK' => 'Macedonia, The Former Yugoslav Republic of',
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'MG' => 'Madagascar',
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'MW' => 'Malawi',
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'MY' => 'Malaysia',
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'MV' => 'Maldives',
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'ML' => 'Mali',
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'MT' => 'Malta',
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'MH' => 'Marshall Islands',
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'MQ' => 'Martinique',
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'MR' => 'Mauritania',
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'MU' => 'Mauritius',
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'YT' => 'Mayotte',
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'FM' => 'Micronesia, Federated States of',
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'MD' => 'Moldova, Republic of',
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'MC' => 'Monaco',
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'MN' => 'Mongolia',
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'ME' => 'Montenegro',
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'MS' => 'Montserrat',
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'MA' => 'Morocco',
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'MZ' => 'Mozambique',
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'MM' => 'Myanmar',
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'NA' => 'Namibia',
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'NR' => 'Nauru',
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'NP' => 'Nepal',
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'NL' => 'Netherlands',
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'NC' => 'New Caledonia',
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'NZ' => 'New Zealand',
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'NI' => 'Nicaragua',
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'NE' => 'Niger',
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'NG' => 'Nigeria',
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'NU' => 'Niue',
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'00' => 'None Available',
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'NF' => 'Norfolk Island',
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'MP' => 'Northern Mariana Islands',
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'NO' => 'Norway',
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'OM' => 'Oman',
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'PK' => 'Pakistan',
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'PW' => 'Palau',
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'PS' => 'Palestine, State of',
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'PA' => 'Panama',
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'PG' => 'Papua New Guinea',
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'PY' => 'Paraguay',
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'PE' => 'Peru',
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'PH' => 'Philippines',
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'PN' => 'Pitcairn',
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'PL' => 'Poland',
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'PT' => 'Portugal',
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'PR' => 'Puerto Rico',
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'QA' => 'Qatar',
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'RE' => 'Reunion',
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'RO' => 'Romania',
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'RU' => 'Russia',
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'RW' => 'Rwanda',
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'BL' => 'Saint Barthelemy',
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'KN' => 'Saint Kitts and Nevis',
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'LC' => 'Saint Lucia',
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'MF' => 'Saint Martin (French part)',
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'VC' => 'Saint Vincent and the Grenadines',
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'WS' => 'Samoa',
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'SM' => 'San Marino',
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'ST' => 'Sao Tome and Principe',
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'SA' => 'Saudi Arabia',
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'SN' => 'Senegal',
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'RS' => 'Serbia',
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'SC' => 'Seychelles',
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'SL' => 'Sierra Leone',
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'SG' => 'Singapore',
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'SX' => 'Sint Maarten (Dutch part)',
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'SK' => 'Slovakia',
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'SI' => 'Slovenia',
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'SB' => 'Solomon Islands',
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'SO' => 'Somalia',
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'ZA' => 'South Africa',
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'GS' => 'South Georgia and the South Sandwich Islands',
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'SS' => 'South Sudan',
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'LK' => 'Sri Lanka',
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'SH' => 'St. Helena',
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'PM' => 'St. Pierre and Miquelon',
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'SD' => 'Sudan',
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'SR' => 'Suriname',
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'SJ' => 'Svalbard and Jan Mayen',
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'SZ' => 'Swaziland',
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'CH' => 'Switzerland',
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'SY' => 'Syrian Arab Republic',
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'TW' => 'Taiwan, Province of China',
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'TJ' => 'Tajikistan',
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'TZ' => 'Tanzania, United Republic of',
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'TH' => 'Thailand',
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'TL' => 'Timor-Leste',
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'TG' => 'Togo',
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'TK' => 'Tokelau',
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'TO' => 'Tonga',
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'TT' => 'Trinidad and Tobago',
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'TN' => 'Tunisia',
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'TR' => 'Turkey',
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'TM' => 'Turkmenistan',
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'TC' => 'Turks and Caicos Islands',
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'TV' => 'Tuvalu',
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'UG' => 'Uganda',
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'UA' => 'Ukraine',
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'AE' => 'United Arab Emirates',
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'UM' => 'United States Minor Outlying Islands',
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'UY' => 'Uruguay',
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'UZ' => 'Uzbekistan',
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'VU' => 'Vanuatu',
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'VA' => 'Vatican City State (Holy See)',
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'VE' => 'Venezuela',
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'VN' => 'Vietnam',
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'VG' => 'Virgin Islands (British)',
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'VI' => 'Virgin Islands (U.S.)',
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'WF' => 'Wallis and Futuna Islands',
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'EH' => 'Western Sahara',
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'YE' => 'Yemen',
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'ZM' => 'Zambia',
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'ZW' => 'Zimbabwe',
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];
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/**
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* Attributes which are not fillable using fill() method.
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*/
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protected $guarded = ['id'];
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/**
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* Attributes fillable using fill() method.
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*
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* @var [type]
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*/
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protected $fillable = ['first_name', 'last_name', 'company', 'job_title', 'address', 'city', 'state', 'zip', 'country'];
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/**
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* Get customer emails.
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*/
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public function emails()
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{
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return $this->hasMany('App\Email');
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}
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/**
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* Get customer conversations.
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*/
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public function conversations()
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{
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return $this->hasMany('App\Conversation');
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}
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/**
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* Get main email.
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*/
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public function getMainEmail()
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{
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return $this->emails()->first()->email;
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}
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/**
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* Get customer full name.
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*
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* @return string
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*/
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public function getFullName($email_if_empty = false)
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{
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if ($this->first_name && $this->last_name) {
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return $this->first_name.' '.$this->last_name;
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} elseif (!$this->last_name) {
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return $this->first_name;
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} elseif (!$this->first_name) {
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return $this->last_name;
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} elseif ($email_if_empty) {
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return $this->getMainEmail();
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}
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return '';
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}
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/**
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* Get customer first name.
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*
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* @return string
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*/
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public function getFirstName($email_if_empty = false)
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{
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if ($this->first_name) {
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return $this->first_name;
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} elseif ($email_if_empty) {
|
|
return $this->getNameFromEmail();
|
|
}
|
|
|
|
return '';
|
|
}
|
|
|
|
/**
|
|
* Get first part of the email.
|
|
*
|
|
* @return string
|
|
*/
|
|
public function getNameFromEmail()
|
|
{
|
|
$email = $this->emails()->first();
|
|
if ($email) {
|
|
return explode('@', $email->email)[0];
|
|
} else {
|
|
return '';
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Set customer emails.
|
|
*
|
|
* @param array $emails
|
|
*/
|
|
public function syncEmails($emails)
|
|
{
|
|
if (is_array($emails)) {
|
|
$deleted_emails = [];
|
|
foreach ($this->emails as $email) {
|
|
foreach ($emails as $email_address) {
|
|
if (Email::sanitizeEmail($email->email) == Email::sanitizeEmail($email_address)) {
|
|
continue 2;
|
|
}
|
|
}
|
|
$deleted_emails[] = $email;
|
|
}
|
|
foreach ($emails as $email_address) {
|
|
$email_address = Email::sanitizeEmail($email_address);
|
|
if (!$email_address) {
|
|
continue;
|
|
}
|
|
$email = Email::where('email', $email_address)->first();
|
|
$new_emails = [];
|
|
if ($email) {
|
|
// Assign email to current customer
|
|
if ($email->customer_id != $this->id) {
|
|
$email->customer()->associate($this);
|
|
$email->save();
|
|
}
|
|
} else {
|
|
$new_emails[] = new Email(['email' => $email_address]);
|
|
}
|
|
if ($new_emails) {
|
|
$this->emails()->saveMany($new_emails);
|
|
}
|
|
}
|
|
// Create customers for deleted emails
|
|
foreach ($deleted_emails as $email) {
|
|
$customer = new self();
|
|
$customer->save();
|
|
$email->customer()->associate($customer);
|
|
$email->save();
|
|
}
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Get customers phones as array.
|
|
*
|
|
* @return array
|
|
*/
|
|
public function getPhones()
|
|
{
|
|
if ($this->phones) {
|
|
return json_decode($this->phones);
|
|
} else {
|
|
return [];
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Set phones as JSON.
|
|
*
|
|
* @param array $phones_array
|
|
*/
|
|
public function setPhones(array $phones_array)
|
|
{
|
|
$this->phones = json_encode(self::formatPhones($phones));
|
|
}
|
|
|
|
/**
|
|
* Sanitize phones array.
|
|
*
|
|
* @param array $phones_array [description]
|
|
*
|
|
* @return array [description]
|
|
*/
|
|
public static function formatPhones(array $phones_array)
|
|
{
|
|
$phones = [];
|
|
foreach ($phones_array as $phone) {
|
|
if (!empty($phone['value']) && !empty($phone['type']) && in_array($phone['type'], array_keys(self::$phone_types))) {
|
|
$phones[] = [
|
|
'value' => (string) $phone['value'],
|
|
'type' => (int) $phone['type'],
|
|
];
|
|
}
|
|
}
|
|
|
|
return json_encode($phones);
|
|
}
|
|
|
|
/**
|
|
* Get customers social profiles as array.
|
|
*
|
|
* @return array
|
|
*/
|
|
public function getSocialProfiles()
|
|
{
|
|
if ($this->social_profiles) {
|
|
return json_decode($this->social_profiles);
|
|
} else {
|
|
return [];
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Get customers social profiles as array.
|
|
*
|
|
* @return array
|
|
*/
|
|
public function getWebsites($dummy_if_empty = false)
|
|
{
|
|
if ($this->websites) {
|
|
return json_decode($this->websites);
|
|
} elseif ($dummy_if_empty) {
|
|
return [''];
|
|
} else {
|
|
return [];
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Set websites as JSON.
|
|
*
|
|
* @param array $websites_array
|
|
*/
|
|
public function setWebsites(array $websites_array)
|
|
{
|
|
$websites = [];
|
|
foreach ($websites_array as $key => $value) {
|
|
$value = filter_var((string) $value, FILTER_SANITIZE_URL);
|
|
if (!preg_match("/http(s)?:\/\//i", $value)) {
|
|
$value = 'http://'.$value;
|
|
}
|
|
$websites[] = (string) $value;
|
|
}
|
|
$this->websites = json_encode($websites);
|
|
}
|
|
|
|
/**
|
|
* Create customer or get existing.
|
|
*
|
|
* @param string $email
|
|
* @param array $data [description]
|
|
*
|
|
* @return [type] [description]
|
|
*/
|
|
public static function create($email, $data = [])
|
|
{
|
|
$email = Email::sanitizeEmail($email);
|
|
if (!$email) {
|
|
return null;
|
|
}
|
|
$email_obj = Email::where('email', $email)->first();
|
|
if ($email_obj) {
|
|
$customer = $email_obj->customer;
|
|
|
|
if (empty($customer->first_name) && !empty($data['first_name'])) {
|
|
$customer->first_name = $data['first_name'];
|
|
if (empty($customer->last_name) && !empty($data['last_name'])) {
|
|
$customer->last_name = $data['last_name'];
|
|
}
|
|
$customer->save();
|
|
}
|
|
} else {
|
|
$customer = new self();
|
|
$email_obj = new Email();
|
|
$email_obj->email = $email;
|
|
|
|
$customer->fill($data);
|
|
$customer->save();
|
|
}
|
|
|
|
if (empty($email_obj->id) || !$email_obj->customer_id) {
|
|
$email_obj->customer()->associate($customer);
|
|
$email_obj->save();
|
|
}
|
|
|
|
return $customer;
|
|
}
|
|
|
|
/**
|
|
* Get customer URL.
|
|
*
|
|
* @return string
|
|
*/
|
|
public function url()
|
|
{
|
|
return route('customers.update', ['id'=>$this->id]);
|
|
}
|
|
|
|
/**
|
|
* Format date according to customer's timezone.
|
|
*
|
|
* @param Carbon $date
|
|
* @param string $format
|
|
*
|
|
* @return string
|
|
*/
|
|
public static function dateFormat($date, $format = 'M j, Y H:i')
|
|
{
|
|
return $date->format($format);
|
|
}
|
|
|
|
public function getPhotoUrl()
|
|
{
|
|
// todo
|
|
return '/img/default-avatar.png';
|
|
}
|
|
}
|