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README.md

Free Self-Hosted Zendesk & Help Scout Alternative

FreeScout is the super lightweight free open source help desk and shared inbox written in PHP (Laravel framework) – self hosted clone of HelpScout. Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking yourself into a service you don't control. FreeScout has been developed from scratch and is not using any copyrighted Help Scout or Zendesk materials.

Features
Demo
Mobile Apps
Requirements
Installation
Cloud Hosted
Modules
Tools & Integrations
News & Updates
Contributing
Screenshots

Features

No limitations on the number of users, tickets, mailboxes, etc.
100% Mobile-friendly.
Multilingual (English, Croatian, Czech, Danish, Dutch, French, German, Italian, Japanese, Korean, Persian, Polish, Portuguese, Russian, Spanish, Slovak, Swedish).
Seamless email integration.
Suppports modern Microsoft Exchange authentication.
Web installer & updater.
Starred conversations.
Forwarding conversations.
Merging conversations.
Moving conversations between mailboxes.
Phone conversations.
Sending new conversations to multiple recipients at once.
Collision detection – notice is shown when two agents open the same conversation.
Push notifications.
Following a conversation.
Auto reply.
Internal notes.
Automatic refreshing of the conversations list without the need to reload the page.
Pasting screenshots from the clipboard into the reply area.
Configuring notifications on a per user basis.
Open tracking.
Editing threads.
Search.

Need anything else? Suggest features here.

Demo

Live Demo

Mobile Apps

Mobile apps support the same functionality and modules as the web version of your FreeScout installation. Both support agents and administrators can use mobile apps.