diff --git a/FAQ.md b/FAQ.md index e7eb0c6..584f743 100644 --- a/FAQ.md +++ b/FAQ.md @@ -360,5 +360,9 @@ By default FreeScout sets `X-Frame-Options` header to `SAMEORIGIN`. In order to See [this instruction](https://github.com/freescout-helpdesk/freescout/wiki/Translate#change-english-texts). +### What is the proper way to move FreeScout to another server? + +You need to move all the files with modules and the database. After transfer make sure to update .env file with the new info and [clear cache](https://github.com/freescout-helpdesk/freescout/wiki/Clearing-the-Cache). If FreeScout's domain has changed during transfer [move modules licenses](https://freescout.net/modules-faq/#deactivate-license) to the new domain. + ### Why FreeScout is called free helpdesk when there are non-free modules? We've created FreeScout back in 2018 for our own usage and generously [shared it with the world](https://freescout.medium.com/phasing-out-help-scouts-free-plan-pushes-the-development-of-a-free-self-hosted-alternative-d1b3d007b8a6) using Freemium model (which means free core and non-free extensions). That time there were no modules, just free bare core application. This was already enough for us and many others to switch from Zendesk / Help Scout and provide professional customer support without having to pay any monthly fee to anyone. Then over the years we've developed many awesome extensions... \ No newline at end of file