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Code Issues Releases Wiki Activity

Updated Fetching Emails (markdown)

freescout-help 2024-06-16 13:23:42 +03:00
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Fetching-Emails.md

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1. Check **Fetching Emails** errors in "Manage » Logs". 1. Check **Fetching Emails** errors in "Manage » Logs".
1. Check **fetch-emails.log** in "Manage » Logs » App Logs". 1. Check **fetch-emails.log** in "Manage » Logs » App Logs".
1. Try to disable "Validate Certificate" option in Fetching settings. 1. Try to disable "Validate Certificate" option in Fetching settings.
1. If your mail server requires "TLS" Encryption try "STARTTAL" and vice versa.
1. Go to "Manage » System » Tools", click "Fetch Emails" and check the output. You can also set "Debug" checkbox to see full IMAP communication log. 1. Go to "Manage » System » Tools", click "Fetch Emails" and check the output. You can also set "Debug" checkbox to see full IMAP communication log.
1. Make sure that `schedule:run` cron job is [configured](https://github.com/freescout-helpdesk/freescout/wiki/Installation-Guide#10-configuring-cron-jobs) are running in `System » Status`. Some shared hostings may require to specify full path to the PHP executable (for example, `/usr/local/bin/php-7.2`). 1. Make sure that `schedule:run` cron job is [configured](https://github.com/freescout-helpdesk/freescout/wiki/Installation-Guide#10-configuring-cron-jobs) are running in `System » Status`. Some shared hostings may require to specify full path to the PHP executable (for example, `/usr/local/bin/php-7.2`).
1. Check `freescout fetch-emails` jobs via `htop` tool and if there are multiple or old processes - kill them via "Kill" menu. 1. Check `freescout fetch-emails` jobs via `htop` tool and if there are multiple or old processes - kill them via "Kill" menu.