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Updated FAQ (markdown)

FreeScout 2023-09-14 13:31:39 +03:00
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FAQ.md

@ -340,9 +340,9 @@ FreeScout currently uses two libraries:
`Webklex/php-imap` is used in two cases: if your mailbox uses modern Microsoft OAuth IMAP authentication or if you manually set `APP_NEW_FETCHING_LIBRARY=true` parameter in .env file. In all other cases `Webklex/laravel-imap` is used. In the future when `Webklex/php-imap` will be mature enough FreeScout will switch to it completely and drop PHP 7.x support.
### GitHub API error: 403 rate limit exceeded response
### GitHub API error: 403 rate limit exceeded
If you are using a shared hosting the only solution in this case is to move to a dedicated IP as apparently someone else on this IP is making requests to https://api.github.com.
If when checking new updates you are receiving `GET https://api.github.com/repos/freescout-helpdesk/freescout/tags resulted in a 403 rate limit exceeded` error: if you are using a shared hosting the only solution in this case is to move to a dedicated IP as apparently someone else on this IP is making requests to https://api.github.com.
### Why FreeScout is called free helpdesk when there are non-free modules?
We've created FreeScout back in 2018 for our own usage and generously [shared it with the world](https://freescout.medium.com/phasing-out-help-scouts-free-plan-pushes-the-development-of-a-free-self-hosted-alternative-d1b3d007b8a6) using Freemium model (which means free core and non-free extensions). That time there were no modules, just free bare core application. This was already enough for us and many others to switch from Zendesk / Help Scout and provide professional customer support without having to pay any monthly fee to anyone. Then over the years we've developed many awesome extensions...