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Updated FAQ (markdown)

FreeScout 2024-03-25 20:38:32 +03:00
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FAQ.md

@ -390,5 +390,9 @@ Make sure that your FreeScout is available from the Internet and not protected u
If you are using NGINX Proxy Manager or any other proxy, disable all kinds of Assets Cache (like in [this issue](https://github.com/freescout-helpdesk/freescout/issues/3837#issuecomment-1971856397)).
### FreeScout allows support agents and customers to upload PHP and ZIP files. Is it a security threat?
No as FreeScout does not allow to execute those files.
### Why FreeScout is called free helpdesk when there are non-free modules?
We've created FreeScout back in 2018 for our own usage and generously [shared it with the world](https://freescout.medium.com/phasing-out-help-scouts-free-plan-pushes-the-development-of-a-free-self-hosted-alternative-d1b3d007b8a6) using Freemium model (which means free core and non-free extensions). That time there were no modules, just free bare core application. This was already enough for us and many others to switch from Zendesk / Help Scout and provide professional customer support without having to pay any monthly fee to anyone. Then over the years we've developed many awesome extensions...