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Updated FAQ (markdown)

FreeScout 2024-03-25 20:38:32 +03:00
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FAQ.md

@ -390,5 +390,9 @@ Make sure that your FreeScout is available from the Internet and not protected u
If you are using NGINX Proxy Manager or any other proxy, disable all kinds of Assets Cache (like in [this issue](https://github.com/freescout-helpdesk/freescout/issues/3837#issuecomment-1971856397)). If you are using NGINX Proxy Manager or any other proxy, disable all kinds of Assets Cache (like in [this issue](https://github.com/freescout-helpdesk/freescout/issues/3837#issuecomment-1971856397)).
### FreeScout allows support agents and customers to upload PHP and ZIP files. Is it a security threat?
No as FreeScout does not allow to execute those files.
### Why FreeScout is called free helpdesk when there are non-free modules? ### Why FreeScout is called free helpdesk when there are non-free modules?
We've created FreeScout back in 2018 for our own usage and generously [shared it with the world](https://freescout.medium.com/phasing-out-help-scouts-free-plan-pushes-the-development-of-a-free-self-hosted-alternative-d1b3d007b8a6) using Freemium model (which means free core and non-free extensions). That time there were no modules, just free bare core application. This was already enough for us and many others to switch from Zendesk / Help Scout and provide professional customer support without having to pay any monthly fee to anyone. Then over the years we've developed many awesome extensions... We've created FreeScout back in 2018 for our own usage and generously [shared it with the world](https://freescout.medium.com/phasing-out-help-scouts-free-plan-pushes-the-development-of-a-free-self-hosted-alternative-d1b3d007b8a6) using Freemium model (which means free core and non-free extensions). That time there were no modules, just free bare core application. This was already enough for us and many others to switch from Zendesk / Help Scout and provide professional customer support without having to pay any monthly fee to anyone. Then over the years we've developed many awesome extensions...