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Updated FAQ (markdown)

FreeScout 2020-10-28 16:48:03 +03:00
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FAQ.md

@ -35,6 +35,12 @@ Use [Workflows](https://freescout.net/module/workflows/) module.
Go to `Manage » System » Tools` and fetch all undread emails.
### When viewing a ticket in FreeScout, the original formatting and styles are removed
It is made on purpose. You can view original email like this:
![2020-10-28_16-45-10](https://user-images.githubusercontent.com/40499291/97444267-00ad7800-193d-11eb-9069-0d14f0444320.png)
### Is it possible to forward customer's email to FreeScout and make it look like it came from the customer?
You can forward email to FreeScout and use "New Conversation" button in the message's dropdown menu: