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Updated FAQ (markdown)

FreeScout 2024-02-06 04:06:56 +03:00
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FAQ.md

@ -376,5 +376,9 @@ It means your server is not powerful enough to delete records from your DB, so p
If you are using AWS, see the solution [here](https://github.com/freescout-helpdesk/freescout/issues/3632#issuecomment-1916214425)
### I want to set up DKIM for outgoing emails.
DKIM is configured on your SMTP mail server (see [this](https://github.com/freescout-helpdesk/freescout/issues/3419))
### Why FreeScout is called free helpdesk when there are non-free modules?
We've created FreeScout back in 2018 for our own usage and generously [shared it with the world](https://freescout.medium.com/phasing-out-help-scouts-free-plan-pushes-the-development-of-a-free-self-hosted-alternative-d1b3d007b8a6) using Freemium model (which means free core and non-free extensions). That time there were no modules, just free bare core application. This was already enough for us and many others to switch from Zendesk / Help Scout and provide professional customer support without having to pay any monthly fee to anyone. Then over the years we've developed many awesome extensions...