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Updated FAQ (markdown)

FreeScout 2024-05-28 13:18:23 +03:00
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FAQ.md

@ -408,5 +408,10 @@ It means you have a lot of conversations and your server is not powerful enough
See [this](https://github.com/freescout-helpdesk/freescout/issues/3992#issuecomment-2071804123).
### Why I'm receiving emails with the following subject: "Your email update couldn't be processed"
It means your support agents are trying to reply to the email notification from some random email. They should reply from the email address they have in your FreeScout or you should add extra emails to user's "Alternate Emails" on user's profile page.
### Why FreeScout is called free helpdesk when there are non-free modules?
We've created FreeScout back in 2018 for our own usage and generously [shared it with the world](https://freescout.medium.com/phasing-out-help-scouts-free-plan-pushes-the-development-of-a-free-self-hosted-alternative-d1b3d007b8a6) using Freemium model (which means free core and non-free extensions). That time there were no modules, just free bare core application. This was already enough for us and many others to switch from Zendesk / Help Scout and provide professional customer support without having to pay any monthly fee to anyone. Then over the years we've developed many awesome extensions...