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Code Issues Releases Wiki Activity

Updated FAQ (markdown)

FreeScout 2023-10-15 16:30:58 +03:00
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FAQ.md

@ -344,5 +344,9 @@ FreeScout currently uses two libraries:
If when checking new updates you are receiving `GET https://api.github.com/repos/freescout-helpdesk/freescout/tags resulted in a 403 rate limit exceeded` error: if you are using a shared hosting the only solution in this case is to move to a dedicated IP as apparently someone else on this IP is making requests to https://api.github.com.
### I can't embed FreeScout via iframe on another website
By default FreeScout sets `X-Frame-Options` header to `SAMEORIGIN`. In order to allow embed your FreeScout via iframe set `APP_X_FRAME_OPTIONS=false` in .env file and clear cache.
### Why FreeScout is called free helpdesk when there are non-free modules?
We've created FreeScout back in 2018 for our own usage and generously [shared it with the world](https://freescout.medium.com/phasing-out-help-scouts-free-plan-pushes-the-development-of-a-free-self-hosted-alternative-d1b3d007b8a6) using Freemium model (which means free core and non-free extensions). That time there were no modules, just free bare core application. This was already enough for us and many others to switch from Zendesk / Help Scout and provide professional customer support without having to pay any monthly fee to anyone. Then over the years we've developed many awesome extensions...