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Updated FAQ (markdown)

FreeScout 2023-10-15 16:30:58 +03:00
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FAQ.md

@ -344,5 +344,9 @@ FreeScout currently uses two libraries:
If when checking new updates you are receiving `GET https://api.github.com/repos/freescout-helpdesk/freescout/tags resulted in a 403 rate limit exceeded` error: if you are using a shared hosting the only solution in this case is to move to a dedicated IP as apparently someone else on this IP is making requests to https://api.github.com. If when checking new updates you are receiving `GET https://api.github.com/repos/freescout-helpdesk/freescout/tags resulted in a 403 rate limit exceeded` error: if you are using a shared hosting the only solution in this case is to move to a dedicated IP as apparently someone else on this IP is making requests to https://api.github.com.
### I can't embed FreeScout via iframe on another website
By default FreeScout sets `X-Frame-Options` header to `SAMEORIGIN`. In order to allow embed your FreeScout via iframe set `APP_X_FRAME_OPTIONS=false` in .env file and clear cache.
### Why FreeScout is called free helpdesk when there are non-free modules? ### Why FreeScout is called free helpdesk when there are non-free modules?
We've created FreeScout back in 2018 for our own usage and generously [shared it with the world](https://freescout.medium.com/phasing-out-help-scouts-free-plan-pushes-the-development-of-a-free-self-hosted-alternative-d1b3d007b8a6) using Freemium model (which means free core and non-free extensions). That time there were no modules, just free bare core application. This was already enough for us and many others to switch from Zendesk / Help Scout and provide professional customer support without having to pay any monthly fee to anyone. Then over the years we've developed many awesome extensions... We've created FreeScout back in 2018 for our own usage and generously [shared it with the world](https://freescout.medium.com/phasing-out-help-scouts-free-plan-pushes-the-development-of-a-free-self-hosted-alternative-d1b3d007b8a6) using Freemium model (which means free core and non-free extensions). That time there were no modules, just free bare core application. This was already enough for us and many others to switch from Zendesk / Help Scout and provide professional customer support without having to pay any monthly fee to anyone. Then over the years we've developed many awesome extensions...