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Updated FAQ (markdown)

FreeScout 2024-08-10 21:42:11 +03:00
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FAQ.md

@ -418,5 +418,9 @@ It means your support agents are trying to reply to the email notification from
This [this discussion](https://github.com/freescout-help-desk/freescout/issues/4069).
### FreeScout is not working after installing a module
See [this](https://github.com/freescout-help-desk/freescout/wiki/FreeScout-Modules#-freescout-or-module-is-not-working-after-installing-a-module).
### Why FreeScout is called free helpdesk when there are non-free modules?
We've created FreeScout back in 2018 for our own usage and generously [shared it with the world](https://freescout.medium.com/phasing-out-help-scouts-free-plan-pushes-the-development-of-a-free-self-hosted-alternative-d1b3d007b8a6) using Freemium model (which means free core and non-free extensions). That time there were no modules, just free bare core application. This was already enough for us and many others to switch from Zendesk / Help Scout and provide professional customer support without having to pay any monthly fee to anyone. Then over the years we've developed many awesome extensions...