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Updated FAQ (markdown)

FreeScout 2020-01-09 20:38:52 +03:00
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FAQ.md

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### Are there any limitations on the number of agents or tickets? #### Are there any limitations on the number of agents or tickets?
No. There are no any limitations. No. There are no any limitations.
### When I assign a task to someone do they get an email notifying them that they have a task assigned to them? #### When I assign a task to someone do they get an email notifying them that they have a task assigned to them?
Yes, you need to configure Notifications for the user: Yes, you need to configure Notifications for the user:
<img src="https://user-images.githubusercontent.com/40499291/64145699-7f368480-ce22-11e9-9ead-1ac3ef29ba9b.png" width="300" /> <img src="https://user-images.githubusercontent.com/40499291/64145699-7f368480-ce22-11e9-9ead-1ac3ef29ba9b.png" width="300" />
### I've fetched emails from my mailbox, but older emails were not fetched. How can I fetch the entire inbox messages? #### I've fetched emails from my mailbox, but older emails were not fetched. How can I fetch the entire inbox messages?
Go to `Manage --> System --> Tools` and fetch all undread emails. Go to `Manage --> System --> Tools` and fetch all undread emails.
### Is it possible to forward customer's email to FreeScout and make it look like it came from the customer? #### Is it possible to forward customer's email to FreeScout and make it look like it came from the customer?
You can forward email to FreeScout and use "New Conversation" button in the message's dropdown menu: You can forward email to FreeScout and use "New Conversation" button in the message's dropdown menu:
![](https://user-images.githubusercontent.com/40499291/61270986-eda88000-a7ab-11e9-90b0-9bfd5d31f362.png) ![](https://user-images.githubusercontent.com/40499291/61270986-eda88000-a7ab-11e9-90b0-9bfd5d31f362.png)
### What do we need to make a complete backup? #### What do we need to make a complete backup?
You need to backup Database and `/storage/app/public` folder. You need to backup Database and `/storage/app/public` folder.
### Does FreeScout make any external or third party API calls? #### Does FreeScout make any external or third party API calls?
When you activate some [official module](https://freescout.net/modules/), application domain name is sent to https://freescout.net API to register module license. When you activate some [official module](https://freescout.net/modules/), application domain name is sent to https://freescout.net API to register module license.
#### What the roadmap is?
Todo-list:[ https://freescout.net/request-feature/]( https://freescout.net/request-feature/)
Wish-list: [https://freescout.net/request-feature/](https://freescout.net/request-feature/)