diff --git a/FAQ.md b/FAQ.md
index a11d575..4227b9d 100644
--- a/FAQ.md
+++ b/FAQ.md
@@ -188,6 +188,10 @@ Admins have access to all mailboxes and receive notifications from all mailboxes
 
 ![2022-04-12_20-17-37](https://user-images.githubusercontent.com/40499291/163018215-9e7325b1-93a1-4987-9d79-8d3f07446242.png)
 
+When support agent is replying his/her icon is highlighted with the red border:
+
+![2023-11-15_09-16-39](https://github.com/freescout-helpdesk/freescout/assets/40499291/7be36eee-f465-4a05-9c8c-7b2cf0a7c45d)
+
 ### How can I restrict some user to see only tickets assigned to him/her?
 
 See [this](https://github.com/freescout-helpdesk/freescout/issues/701#issuecomment-1685250202)