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Updated Fetching Emails (markdown)
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* [Troubleshooting Fetching Issues](#troubleshooting-fetching-issues)
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* [Mail Services Configuration](#g-suite)
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* [Mail Services Configuration](#mail-services-configuration)
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* - [G Suite](#g-suite)
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* - [Gmail](#gmail)
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* - [Microsoft 365 Office Exchange](#microsoft-365-office-exchange)
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@ -7,7 +7,7 @@
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> Make sure that you don't have any routings or autoresponders configured in the email account which you connect to FreeScout. As it may cause infinite email loops like in [this case](https://github.com/freescout-helpdesk/freescout/issues/1697#issuecomment-1031719221).
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## Troubleshooting Fetching Issues
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# Troubleshooting Fetching Issues
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1. Check **Fetching Emails** errors in `Manage » Logs`.
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1. Check **fetch-emails.log** in `Manage » Logs » App Logs`.
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1. Go to "Manage » System » Tools", click "Fetch Emails" and check the output.
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@ -30,6 +30,7 @@ Mail service may have limitations on number of connections per minute. So if you
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These errors indicate a connection issue between your server and mail server.
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# Mail Services Configuration
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## G Suite
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Syncing via oAuth is not possible.
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@ -58,7 +59,7 @@ Syncing via oAuth is not possible.
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1. Enable 2-Step Verification, create an App Password and use it in FreeScout ([read more](https://github.com/freescout-helpdesk/freescout/wiki/Connect-Gmail-to-FreeScout)). According to Google support App Passwords will work forever - this authentication method will not be deprecated in the future.
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2. In Gmail enable IMAP in "Settings -> Forwarding and POP/IMAP -> IMAP access".
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#### Possible Issues
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### Possible Issues
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— **imap_open(): Couldn't open stream {imap.gmail.com:993/imap/ssl}. Retrying PLAIN authentication after [ALERT] Please log in via your web browser: https://support.google.com/mail/acco;**
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