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Updated Fetching Emails (markdown)

FreeScout 2023-01-20 11:50:01 +03:00
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Fetching-Emails.md

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* [Troubleshooting Fetching Issues](#troubleshooting-fetching-issues) * [Troubleshooting Fetching Issues](#troubleshooting-fetching-issues)
* [Mail Services Configuration](#g-suite) * [Mail Services Configuration](#mail-services-configuration)
* - [G Suite](#g-suite) * - [G Suite](#g-suite)
* - [Gmail](#gmail) * - [Gmail](#gmail)
* - [Microsoft 365 Office Exchange](#microsoft-365-office-exchange) * - [Microsoft 365 Office Exchange](#microsoft-365-office-exchange)
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> Make sure that you don't have any routings or autoresponders configured in the email account which you connect to FreeScout. As it may cause infinite email loops like in [this case](https://github.com/freescout-helpdesk/freescout/issues/1697#issuecomment-1031719221). > Make sure that you don't have any routings or autoresponders configured in the email account which you connect to FreeScout. As it may cause infinite email loops like in [this case](https://github.com/freescout-helpdesk/freescout/issues/1697#issuecomment-1031719221).
## Troubleshooting Fetching Issues # Troubleshooting Fetching Issues
1. Check **Fetching Emails** errors in `Manage » Logs`. 1. Check **Fetching Emails** errors in `Manage » Logs`.
1. Check **fetch-emails.log** in `Manage » Logs » App Logs`. 1. Check **fetch-emails.log** in `Manage » Logs » App Logs`.
1. Go to "Manage » System » Tools", click "Fetch Emails" and check the output. 1. Go to "Manage » System » Tools", click "Fetch Emails" and check the output.
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These errors indicate a connection issue between your server and mail server. These errors indicate a connection issue between your server and mail server.
# Mail Services Configuration
## G Suite ## G Suite
Syncing via oAuth is not possible. Syncing via oAuth is not possible.
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1. Enable 2-Step Verification, create an App Password and use it in FreeScout ([read more](https://github.com/freescout-helpdesk/freescout/wiki/Connect-Gmail-to-FreeScout)). According to Google support App Passwords will work forever - this authentication method will not be deprecated in the future. 1. Enable 2-Step Verification, create an App Password and use it in FreeScout ([read more](https://github.com/freescout-helpdesk/freescout/wiki/Connect-Gmail-to-FreeScout)). According to Google support App Passwords will work forever - this authentication method will not be deprecated in the future.
2. In Gmail enable IMAP in "Settings -> Forwarding and POP/IMAP -> IMAP access". 2. In Gmail enable IMAP in "Settings -> Forwarding and POP/IMAP -> IMAP access".
#### Possible Issues ### Possible Issues
— **imap_open(): Couldn't open stream {imap.gmail.com:993/imap/ssl}. Retrying PLAIN authentication after [ALERT] Please log in via your web browser: https://support.google.com/mail/acco;** — **imap_open(): Couldn't open stream {imap.gmail.com:993/imap/ssl}. Retrying PLAIN authentication after [ALERT] Please log in via your web browser: https://support.google.com/mail/acco;**