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Code Issues Releases Wiki Activity

Updated Outgoing Emails (markdown)

FreeScout 2018-08-04 09:06:39 +03:00
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Outgoing-Emails.md

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You may have two issues of two kinds:
1) Emails are not sent.
2) Emails are sent but not delivered to the recipient (in this case see [Delivery Issues](https://github.com/freescout-helpdesk/freescout/wiki/Delivery-Issues)
## If emails are not sent
1. Check `sending emails` errors in `Manage » Logs`.
1. Make sure that you have all the required PHP extensions enabled in `Manage » System » PHP`
1. Check your mail driver's logs according to the sending method specified for the mailbox (in `Connection Settings`):
* PHP's mail() function: `/var/log/mail.log` or `/var/log/exim4/mainlog`
* Sendmail: `/var/log/mail.log`
* SMTP: see your SMTP server logs
* Email Service Provider: see your Email Service Provider's logs
3. Make sure that [Background Jobs](https://github.com/freescout-helpdesk/freescout/wiki/Background-Jobs) are running.

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Sending-Issues.md Normal file

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There can be issues of two kinds:
1) Emails are not sent.
2) Emails are sent but not delivered to the recipien.
## If emails are not sent
1. Check `sending emails` errors in `Manage » Logs`.
1. Make sure that you have all the required PHP extensions enabled in `Manage » System » PHP` and run `php -m` in console to check if those extensions are also enabled in console version of PHP.
1. Check your mail driver's logs according to the sending method specified for the mailbox (in `Connection Settings`):
* PHP's mail() function: `/var/log/mail.log` or `/var/log/exim4/mainlog`
* Sendmail: `/var/log/mail.log`
* SMTP: see your SMTP server logs
* Email Service Provider: see your Email Service Provider's logs
3. Make sure that [Background Jobs](https://github.com/freescout-helpdesk/freescout/wiki/Background-Jobs) are running.
## If emails are sent but not delivered to the recipient
Sometimes email service providers (especially Yahoo and Hotmail/Outlook/Live) may start to reject emails sent by your mailing server. Here is the list of common issues and solutions.
### Yahoo.com
**553 5.7.2 [TSS09] All messages from 123.45.67.890 will be permanently deferred; Retrying will NOT succeed. See https://help.yahoo.com/kb/postmaster/SLN3436.html**
Solution. Submit the following [form](https://io.help.yahoo.com/contact/index?y=PROD_POST&token=w5FCchB1dWHZDkMtMbkiWS%2FolUOf8at02BNo0Vv4K5ZVXo60zVrIKWKK47bbe4sOwkpvLfgNeQP%2FC%205zFtbBR09YD0536rfHLp%20Bjf%20GQIJpuCbt%20vRoU8qX8EKygEWITTl2J2TV04sXtxFpC7fMMwrpuNoxvWgo2EYloKkaFtqTLwKOUmR7kg%3D%3D&locale=en_US&page=contactform&selectedChannel=email-icon&isVip=false). If some of our emails were breaking their rules, after few days you they will send examples of those emails to your email.
### Hotmail.com / Live.com / Outlook.com
**550 5.7.1 Unfortunately, messages from [123.45.67.890] weren't sent. Please contact your Internet service provider since part of their network is on our block list (AS3140). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors. [SN1NAM04FT055.eop-NAM04.prod.protection.outlook.com]**
Submit the following [form](https://support.microsoft.com/en-us/getsupport?oaspworkflow=start_1.0.0.0&wfname=capsub&productkey=edfsmsbl3&locale=en-us&ccsid=635611717755428181). Most likely after few days they will allow to send emails from your IP.
### QQ.com
**550 Ip frequency limited [Blocked IP 123.45.67.890]. http://service.mail.qq.com/cgi-bin/help?subtype=1&&id=20022&&no=1000725**
Chinese QQ mail usually does not accept emails from servers located far away from China. Submitting this [form](http://mail.qq.com/cgi-bin/help_feedback_rcverr) usually does not help. Possible solution is to get a [server in Singapore](https://github.com/freescout-helpdesk/freescout/wiki/Choosing-a-Server) or use one of the [email service providers](https://github.com/freescout-helpdesk/freescout/wiki/Sending-Methods#user-content-email-service-providers) to send outgoing emails.