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Code Issues Releases Wiki Activity

Updated FAQ (markdown)

FreeScout 2023-09-07 21:15:26 +03:00
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FAQ.md

@ -142,7 +142,7 @@ The message may not be found via IMAP if you delete emails from the mail server
2) [Reactivate](https://github.com/freescout-helpdesk/freescout/wiki/FreeScout-Modules#is-it-possible-to-transferdisable-the-module-licenses-from-the-old-domain-and-reactivate-them-on-the-new-domain) modules' licenses on a new domain.
### Is email develed from my mail server when I delete in FreeScout?
### Is email deleted from my mail server when I delete in FreeScout?
No. It's done by design.
@ -320,7 +320,7 @@ If you want to support the project simply star this repo or see other options [h
Just remove the password from mailbox "Fetching Emails" settings.
### How can I let a customer reply to a ticket by mentioning it's number in the email Subject?
### How can I let a customer reply to a ticket by mentioning its number in the email Subject?
See [this](https://feedback.userreport.com/25a3cb5f-e4bd-4470-b6f3-79fcfaa8e90f/#idea/405355)
@ -328,7 +328,7 @@ See [this](https://feedback.userreport.com/25a3cb5f-e4bd-4470-b6f3-79fcfaa8e90f/
FreeScout currently uses two libraries:
* `Webklex/laravel-imap` (uses native PHP `imap` extension)
* `Webklex/php-imap` (implements IMAP protocol on it's own)
* `Webklex/php-imap` (implements IMAP protocol on its own)
`Webklex/php-imap` is used in two cases: if your mailbox uses modern Microsoft OAuth IMAP authentication or if you manually set `APP_NEW_FETCHING_LIBRARY=true` parameter in .env file. In all other cases `Webklex/laravel-imap` is used. In the future when `Webklex/php-imap` will be mature enough FreeScout will switch to it completely and drop PHP 7.x support.