From a60908177893a5926add5b24b335f4388c904ada Mon Sep 17 00:00:00 2001
From: FreeScout <40499291+freescout-helpdesk@users.noreply.github.com>
Date: Tue, 16 Jul 2019 09:31:45 +0300
Subject: [PATCH] Updated FAQ (markdown)

---
 FAQ.md | 6 +++++-
 1 file changed, 5 insertions(+), 1 deletion(-)

diff --git a/FAQ.md b/FAQ.md
index 6c74472..544d3ad 100644
--- a/FAQ.md
+++ b/FAQ.md
@@ -1,3 +1,7 @@
 **1. I've fetched emails from my mailbox, but older emails were not fetched. How can I fetch the entire inbox messages?**
 
-You need to mark emails in your inbox as `Unread` and they will be fetched in to FreeScout.
\ No newline at end of file
+You need to mark emails in your inbox as `Unread` and they will be fetched in to FreeScout.
+
+**2. Is it possible to forward customer's email to FreeScout and make it look like it came from the customer?**
+
+You can forward email to FreeScout and use "New Conversation" feature: