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Updated FAQ (markdown)

FreeScout 2024-04-12 15:25:37 +03:00
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FAQ.md

@ -394,5 +394,13 @@ If you are using NGINX Proxy Manager or any other proxy, disable all kinds of As
No as FreeScout does not allow to execute those files.
### The Search times out or takes too much time
It means you have a lot of conversations and your server is not powerful enough to search through them:
1) Try to upgrade your server CPU.
2) If still no luck - use https://freescout.net/module/faster-search/
### Why FreeScout is called free helpdesk when there are non-free modules?
We've created FreeScout back in 2018 for our own usage and generously [shared it with the world](https://freescout.medium.com/phasing-out-help-scouts-free-plan-pushes-the-development-of-a-free-self-hosted-alternative-d1b3d007b8a6) using Freemium model (which means free core and non-free extensions). That time there were no modules, just free bare core application. This was already enough for us and many others to switch from Zendesk / Help Scout and provide professional customer support without having to pay any monthly fee to anyone. Then over the years we've developed many awesome extensions...