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Updated Fetching Emails (markdown)

FreeScout 2023-01-31 16:10:01 +03:00
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Fetching-Emails.md

@ -13,6 +13,7 @@
1. Go to "Manage » System » Tools", click "Fetch Emails" and check the output. 1. Go to "Manage » System » Tools", click "Fetch Emails" and check the output.
1. Make sure that `schedule:run` cron job is [configured](https://github.com/freescout-helpdesk/freescout/wiki/Installation-Guide#10-configuring-cron-jobs) are running in `System » Status`. Some shared hostings may require to specify full path to the PHP executable (for example, `/usr/local/bin/php-7.2`). 1. Make sure that `schedule:run` cron job is [configured](https://github.com/freescout-helpdesk/freescout/wiki/Installation-Guide#10-configuring-cron-jobs) are running in `System » Status`. Some shared hostings may require to specify full path to the PHP executable (for example, `/usr/local/bin/php-7.2`).
1. If emails are still not being fetched try to clear cache. 1. If emails are still not being fetched try to clear cache.
1. If your mail server does not like frequent connections try to increase "Fetch Mail Schedule" option in "Manage » Settings » Mail Settings"
### Common Issues ### Common Issues