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Updated Fetching Emails (markdown)

FreeScout 2024-06-16 12:23:40 +03:00
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Fetching-Emails.md

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# Troubleshooting Fetching
1. Check **Fetching Emails** errors in "Manage » Logs".
1. Check **fetch-emails.log** in "Manage » Logs » App Logs".
1. Go to "Manage » System » Tools", click "Fetch Emails" and check the output. You can also set `APP_DEBUG=true` in your .env file and [clear cache](https://github.com/freescout-helpdesk/freescout/wiki/Clearing-the-Cache) to see full IMAP communication log.
1. Try to disable "Validate Certificate" option in Fetching settings.
1. Go to "Manage » System » Tools", click "Fetch Emails" and check the output. You can also set "Debug" checkbox to see full IMAP communication log.
1. Make sure that `schedule:run` cron job is [configured](https://github.com/freescout-helpdesk/freescout/wiki/Installation-Guide#10-configuring-cron-jobs) are running in `System » Status`. Some shared hostings may require to specify full path to the PHP executable (for example, `/usr/local/bin/php-7.2`).
1. Check `freescout fetch-emails` jobs via `htop` tool and if there are multiple or old processes - kill them via "Kill" menu.
1. If emails are still not being fetched try to clear cache.