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Code Issues Releases Wiki Activity

Updated Sending Issues (markdown)

FreeScout 2023-09-03 08:47:40 +03:00
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Sending-Issues.md

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There can be issues of two kinds:
## How emails are being sent
There are two steps:
- **Step 1. FreeScout passes an email to the mail server for delivery.** If there is an error on this step FreeScout shows this error in Outgoing Email, in "Manage > Logs > Send Errors" and to the customer in the conversation (after 1 hour of attempts).
- **Step 2. Mail server delivers an email to the recipient.** If there is an error on this step the only way for FreeScout to know about it - is to receive a bounce email from the mail server responsible for delivering the email. If FreeScout receives a bounce email it tries to link it to the conversation it's related and show corresponding info in the related conversation and thread.
So here can be issues of two kinds:
1) Emails are not sent or sent with delay.
2) Emails are sent but not delivered to the recipient.