diff --git a/FAQ.md b/FAQ.md
index c25af8d..df6af55 100644
--- a/FAQ.md
+++ b/FAQ.md
@@ -17,9 +17,19 @@ Yes, you need to configure Notifications for the user:
 
 <img src="https://user-images.githubusercontent.com/40499291/64145699-7f368480-ce22-11e9-9ead-1ac3ef29ba9b.png" width="300" />
 
+### Users do not receive notification emails.
+
+1. Make sure that your mailbox is able to send emails in the mailbox's Connection Settings.
+
+2. Make sure that users have proper notification settings in their "Profile » Notifications".
+
+3. Make sure that background job is working in "System » Status".
+
+4. Make sure that emails successfully sent in "Manage » Logs » Outgoing Emails".
+
 ### I've fetched emails from my mailbox, but older emails were not fetched. How can I fetch the entire inbox messages?
 
-Go to `Manage --> System --> Tools` and fetch all undread emails.
+Go to `Manage » System » Tools` and fetch all undread emails.
 
 ### Is it possible to forward customer's email to FreeScout and make it look like it came from the customer?