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Code Issues Releases Wiki Activity

Updated FAQ (markdown)

FreeScout 2021-10-14 13:24:03 +03:00
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FAQ.md

@ -112,4 +112,10 @@ No. It's done by design.
### Why does "Show Original" window shows truncated message without previous history?
FreeScout first tries to fetch the email via IMAP and get it's body. If IMAP connection fails or original email has been deleted from the mail server it will show truncated message from stored in the DB.
FreeScout first tries to fetch the email via IMAP and get it's body. If IMAP connection fails or original email has been deleted from the mail server it will show truncated message from stored in the DB.
### Why am I receiving "Unable to process your update" email?
![136544734-3c9b99e4-2afd-49c7-b4a5-c710d7ea6af9](https://user-images.githubusercontent.com/40499291/137299684-c795c903-5e56-49e5-b847-45fd6e3c8b10.png)
User is allowed to reply to email notifications only from his/her email or Alternate emails (specified in user's profile). In other cases if some mailbox receives a reply to the user notification from some other email you will get the error described above.