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Updated Sending Emails (markdown)
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1. [FreeScout Email Sending Methods](#1-freescout-email-sending-methods)
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1. [FreeScout Email Sending Methods](#1-freescout-email-sending-methods)
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1. [Email Delivery Services](#2-email-delivery-services-overview)
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1. [Email Delivery Services](#2-email-delivery-services)
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1. [Email Service Providers (ESP)](#3-email-service-providers-esp-overview)
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1. [Email Service Providers (ESP)](#3-email-service-providers-esp)
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1. [Send Rate Limits](#send-rate-limits)
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1. [SMTP Configuration](#smtp-configuration)
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## Introduction
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## Introduction
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@ -18,7 +20,7 @@ There are 3 main approaches for sending emails:
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* `Sendmail` — emails are sent from your server.
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* `Sendmail` — emails are sent from your server.
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* `SMTP` — emails are sent via SMTP by email service provider (Gmail, Yahoo, Hotmail, etc.) or by email delivery service (Mailgun, SendGrid, etc).
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* `SMTP` — emails are sent via SMTP by email service provider (Gmail, Yahoo, Hotmail, etc.) or by email delivery service (Mailgun, SendGrid, etc).
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## 2. Email Delivery Services Overview
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## 2. Email Delivery Services
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You are free to use any of the existing email delivery services to send emails from FreeScout:
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You are free to use any of the existing email delivery services to send emails from FreeScout:
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* [Elastic Email](https://elasticemail.com/account#/create-account?r=bc0975e9-3d6b-462f-be7c-629e7672a4a8) — 150,000 free emails per month (5,000 per day), requires to specify your company address in each outgoing email.
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* [Elastic Email](https://elasticemail.com/account#/create-account?r=bc0975e9-3d6b-462f-be7c-629e7672a4a8) — 150,000 free emails per month (5,000 per day), requires to specify your company address in each outgoing email.
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* [Amazon SES](https://aws.amazon.com/ses/pricing/) — If your are using their [EC2 server](https://aws.amazon.com/ec2/) you get free 62,000 emails sent per month, and $0.10 per 1,000 emails sent thereafter.
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* [Amazon SES](https://aws.amazon.com/ses/pricing/) — If your are using their [EC2 server](https://aws.amazon.com/ec2/) you get free 62,000 emails sent per month, and $0.10 per 1,000 emails sent thereafter.
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@ -44,9 +46,9 @@ SMTP Port: 465 ([How to open access to external hosts on Amazon instance](https:
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Encryption: SSL
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Encryption: SSL
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## 3. Email Service Providers (ESP) Overview
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## 3. Email Service Providers (ESP)
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### Send Rate Limits for Email Service Providers
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### Send Rate Limits
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* **[G Suite](https://gsuite.google.com/intl/en_sg/pricing.html)** (paid, [free for nonprofits](https://www.google.com/nonprofits/offerings/apps-for-nonprofits/)): 3000 unique recipients per day (10 000 with relay configured).
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* **[G Suite](https://gsuite.google.com/intl/en_sg/pricing.html)** (paid, [free for nonprofits](https://www.google.com/nonprofits/offerings/apps-for-nonprofits/)): 3000 unique recipients per day (10 000 with relay configured).
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* **[Microsoft Office 365 Echange](https://www.microsoft.com/en-ww/microsoft-365/exchange/exchange-online)** (paid, [free for nonprofits](https://www.microsoft.com/en/microsoft-365/nonprofit/office-365-nonprofit)): 10 000 emails per day.
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* **[Microsoft Office 365 Echange](https://www.microsoft.com/en-ww/microsoft-365/exchange/exchange-online)** (paid, [free for nonprofits](https://www.microsoft.com/en/microsoft-365/nonprofit/office-365-nonprofit)): 10 000 emails per day.
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* **Gmail**: 100-150 emails per day.
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* **Gmail**: 100-150 emails per day.
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@ -61,7 +63,7 @@ Encryption: SSL
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* Username: example@gmail.com
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* Username: example@gmail.com
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* Encryption: SSL
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* Encryption: SSL
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Enable less secure apps [here](https://myaccount.google.com/lesssecureapps?pli=1). More info [here](https://github.com/freescout-helpdesk/freescout/wiki/Fetching-Emails#fetching-from-gmail-g-suite)
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Enable 2-Step Verification, create an App Password and use it in FreeScout ([read more](https://github.com/freescout-helpdesk/freescout/wiki/Connect-Gmail-to-FreeScout)).
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#### G Suite
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#### G Suite
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* SMTP Server: smtp.gmail.com
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* SMTP Server: smtp.gmail.com
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@ -69,7 +71,7 @@ Enable less secure apps [here](https://myaccount.google.com/lesssecureapps?pli=1
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* Username: example@gmail.com
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* Username: example@gmail.com
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* Encryption: SSL
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* Encryption: SSL
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Enable 2-Step Verification, create an App Password and use it in FreeScout ([read more](https://github.com/freescout-helpdesk/freescout/wiki/Connect-G-Suite-to-FreeScout)). After G Suite enforces [oAuth 2.0 authentication](https://github.com/freescout-helpdesk/freescout/issues/390), App Passwords will continue to work.
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Enable 2-Step Verification, create an App Password and use it in FreeScout ([read more](https://github.com/freescout-helpdesk/freescout/wiki/Connect-G-Suite-to-FreeScout)).
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#### Microsoft Office 365 Exchange
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#### Microsoft Office 365 Exchange
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* SMTP Server: smtp.office365.com
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* SMTP Server: smtp.office365.com
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