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98 lines
4.6 KiB
HTML
98 lines
4.6 KiB
HTML
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<!DOCTYPE html>
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<html>
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<title>Chatty Help - Report Issue</title>
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<link rel="stylesheet" type="text/css" href="style.css" />
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<body>
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<div id="backlink"><a href="help.html">Back to main help page</a></div>
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<h1><a name="top">Report Issue</a></h1>
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<p>First of all make sure that you're running the latest version
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(<code>Help - Check for update</code> or
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<a href="https://github.com/chatty/chatty/releases">GitHub Releases</a>).
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Updating (including to a beta, if available) may already fix your issue.
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If not, then include as much information as possible in your report,
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such as:</p>
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<ul>
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<li>Chatty version, Java version, OS (can be found in the output of the
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command <code>/appinfo</code>)</li>
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<li>What is the issue? Describe is thoroughly, include screenshots if
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possible.</li>
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<li>When did the issue first occur, has it occured more than once?</li>
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<li>Can you reproduce the issue, and if so how exactly? Be as clear as
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possible. Reproducing an issue is often elemental in fixing it.</li>
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<li>The complete error message (if an error message was shown).</li>
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<li>If possible, include the <a href="#log">Debug Log</a> of when the
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issue occured.</li>
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</ul>
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<p>If you don't include this information, it will be harder to help you.</p>
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<p>The best way to report an issue is usually in <a href="https://discord.gg/WTuqGeJ">the Chatty Discord</a>,
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because you're not as limited in message length as on Twitter, there are
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other people there that may be able to help and you can easily upload
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screenshots or short videos. But if you prefer,
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<a href="https://twitter.com/chattyclient">Twitter</a> and
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<a href="mailto:chattyclient@gmail.com">E-Mail</a> are also available.</p>
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<p>You can also open a <a href="https://github.com/chatty/chatty/issues">GitHub Issue</a>,
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which contains a template for reporting an issue which you should follow.</p>
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<p>Please only contact me via one of the mentioned ways at a time. Reporting
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the same issue in several different places is just confusing and will
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probably hinder the solving of your issue.</p>
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<h2><a name="log">Debug Log</a></h2>
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<p>Chatty is writing a debug log, which you can view in two ways:</p>
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<ul>
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<li>While Chatty is running via <code>Extra - Debug Window</code>:
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<ul>
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<li>Log - The main Debug Log (this is usually what you want)</li>
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<li>Irc log - Raw communication with Twitch Chat (has to be enabled)</li>
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<li>FFZ-WS - Raw communication with FFZ Websocket server</li>
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<li>PubSub - Raw communication with Twitch PubSub</li>
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<li>Other - More specialized debug messages, most of which have to be enabled first</li>
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</ul>
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</li>
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<li>In the Debug files, located in the settings directory</li>
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</ul>
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<h3>Debug log files</h3>
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<p>The debug log files are located in the settings directory, in the
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subfolder <code>debuglogs</code>. While Chatty is running you can use
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the command <code>/opendir</code> to open the settings directory in the
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file browser, then open <code>debuglogs</code>.</p>
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<p>There are two kinds of debug files:</p>
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<ul>
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<li>The <code>debug.log</code> which is overwritten everytime you start
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Chatty. It may also have a number at the end (like <code>debug.log.1</code>)
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if Java couldn't open the usual <code>debug.log</code>.</li>
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<li>Several files (<code>debug0.log, debug1.log, ..</code>), whereas
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one of them is written to at a time, and then switched to the next when
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a certain filesize is reached, rotating between a certain number of files.
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Those files are not overwritten when Chatty is started, but instead new data is appended.</li>
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</ul>
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<p>So to find possibly relevant data:</p>
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<ol>
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<li>If you haven't started Chatty again after the error occured, check
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the <code>debug.log</code> first.</li>
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<li>Otherwise check if one of the <code>debug0.log, debug1.log, ..</code>
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files could contain the necessary information, based on the last
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modification dates.
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<ul>
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<li>Even if the error is already some time back, it <em>may</em> still
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be in there, depending on how much data has been added in the meantime.</li>
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</ul></li>
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</ol>
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</body>
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</html>
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