2015-08-27 12:02:02 +02:00
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<!DOCTYPE html>
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<html>
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<title>Chatty Help - Troubleshooting</title>
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<link rel="stylesheet" type="text/css" href="style.css" />
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<body>
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<div id="backlink"><a href="help.html">Back to main help page</a></div>
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<h1><a name="top">Troubleshooting</a></h1>
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<ul>
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<li>Startup/Folders/Settings
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<ul>
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<li><a href="#start">Chatty won't start</a></li>
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<li><a href="#jintellitype">Could not load JIntellitype.dll</a></li>
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<li><a href="#settings_lost">Settings lost</a></li>
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<li><a href="#wrong_folders">Wrong image/sounds folder</a></li>
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</ul>
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</li>
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<li>Connection Issues
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<ul>
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<li><a href="#login">Can't connect because the login failed</a></li>
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<li><a href="#connect">Can't connect</a></li>
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</ul>
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</li>
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<li>Other
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<ul>
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<li><a href="#known">Known Issues</a></li>
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<li><a href="#performance">Bad performance / OutOfMemoryError</a></li>
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<li><a href="#livestreamer">Livestreamer won't run properly</a></li>
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<li><a href="#font">Some characters in chat only show up as boxes / Fallback fonts</a></li>
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<li><a href="#log">Debug log</a></li>
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</ul>
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</li>
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</ul>
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<h2>
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<a name="known">Known Issues</a>
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<a href="#top" class="top">[back to menu]</a>
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</h2>
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<h3>User Interface</h3>
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<ul>
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<li>Sometimes users aren't correctly sorted in the userlist</li>
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<li>Windows: Dragging the upper edge to maximize the window vertically
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doesn't resize the contents of the window. This may be a Java Bug
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that I cannot fix. Workaround: Try double-clicking the upper edge
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instead of dragging it.</li>
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</ul>
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<h3>Errors / Crashes</h3>
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<ul>
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<li>Using the Calibri font can cause random errors, due to a bug in
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Java.
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(<a href="http://stackoverflow.com/questions/16331075/error-generating-jasperreport-in-development-mode">More information</a>)</li>
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<li>Java can crash due to a bug with the graphics driver.
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(<a href="http://obsproject.com/forum/threads/chatty.14149/#post-81271">Forum Posts</a>)</li>
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</ul>
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<p><a href="help-issues.html">Documentation of some issues</a></p>
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<h2>
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<a name="performance">Bad performance / OutOfMemoryError</a>
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<a href="#top" class="top">[back to menu]</a>
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</h2>
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<p>You may want to check if Irc logging is enabled in the Debug Window
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(<code>Extra - Debug window - Checkbox: Irc log</code>), which should
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be disabled by default, but can lower performance if checked.</p>
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<h2>
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<a name="jintellitype">Global hotkeys don't work</a>
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<a href="#top" class="top">[back to menu]</a>
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</h2>
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<p>First of all, you only need Global Hotkey support when you want to use
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global hotkeys (which you can define in the settings). If you don't, you
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can just ignore any related messages or download the version of Chatty
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without Hotkey support. Global hotkeys currently only work on Windows.</p>
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<p>If you want to use global hotkeys and you get a message related to them
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not working, check the following sections. If you don't get a message,
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but the global hotkeys you defined just don't work, make sure you
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actually have global hotkeys enabled in the settings.</p>
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<h3>Wrong version of Chatty</h3>
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<p>If you try to add a global hotkey and it tells you that you have the
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wrong version of Chatty, you probably don't have the version supporting
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global hotkeys. Download the version that contains <code>hotkey</code>
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in the <code>.zip</code> filename and try that instead.</p>
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<h3>Could not load library (jintellitype-1.3.8.jar)</h3>
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<p>Chatty requires the <code>jintellitype-1.3.8.jar</code> to be in the
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<code>lib</code> subfolder of where the <code>Chatty.jar</code> is
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located.</p>
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<h3>Could not load JIntellitype.dll</h3>
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<p>If you get this error, you started Chatty with Hotkey support, but it
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couldn't load the library (.dll) necessary to register hotkeys. This can
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mean that:
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<ul>
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<li>You have the wrong version for your version
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of Java (32bit or 64bit Java need different versions of the <code>.dll</code>)</li>
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<li>The <code>JIntellitype.dll</code> isn't stored where the program can
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find it</li>
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</ul>
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<p>
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Find out if you have the 64bit or 32bit version of Java (e.g. by
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entering <code>java -version</code> on the commandline to check if there
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is 64bit in the response), then check if you downloaded the matching
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version of Chatty.</p>
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<p>Enter <code>/wdir</code> in Chatty to find out what your working directory
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is and make sure the <code>JIntellitype.dll</code> is in there. If you
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are starting Chatty via a shortcut, remember that the directory
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specified in the <code>Run in</code> field determines your working
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directory (on Windows at least, but global hotkeys are currently Windows only
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anyway).</p>
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<div class="moreInfo">Related information: <a href="help-guide_folders.html">Chatty directories and files</a></div>
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<h2>
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<a name="livestreamer">Livestreamer won't run properly</a>
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<a href="#top" class="top">[back to menu]</a>
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</h2>
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<p>See the <a href="help-livestreamer.html">Chatty Livestreamer Help</a>.</p>
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<h2>
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<a name="settings_lost">Settings lost</a>
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<a href="#top" class="top">[back to menu]</a>
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</h2>
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<p>If you loose your settings (or part of it like just the Addressbook) then
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either they weren't saved/loaded properly for some reason or you changed
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your configuration and your settings directory is not the same anymore.</p>
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<ul>
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<li>Enter <code>/dir</code> in Chatty to find out what your settings
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directory is (<code>/openDir</code> to open it) and whether that's
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the one you used before (there should be quite a few files and
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folders).</li>
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<li>If there is a <code>backup</code> folder you can try to restore the
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automatic backup. <a href="help-guide_folders.html#backup">More Information...</a></li>
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</ul>
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<h2>
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<a name="wrong_folders">Wrong image/sounds folder</a>
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<a href="#top" class="top">[back to menu]</a>
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</h2>
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<p>The image/sounds folders are based on the current Working Directory,
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which is set when you start Chatty. <a href="help-guide_folders.html#wdir">More Information..</a></p>
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<h2>
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<a name="login">Can't connect because the login failed</a>
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<a href="#top" class="top">[back to menu]</a>
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</h2>
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<p>If you repeatedly get disconnected because of possibly invalid login
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data, please go to <code>Main - Login.. - Verify login</code>.
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This will send a request to Twitch to check if the access token is valid.
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If the login data is valid, then Twitch may just have temporary problems
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and you should try again later. The same goes for when the check itself
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fails because it can't reach the Twitch API.</p>
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<p>If the login data isn't valid, you can just remove the login and request
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new login data. Also see the <a href="help.html#login-invalid">section about login</a>
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for more information about invalid logins.</p>
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<p>Another reason may be that you are connecting to the <a href="#connect">wrong port</a>.</p>
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<h2>
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<a name="connect">Can't connect</a>
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<a href="#top" class="top">[back to menu]</a>
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</h2>
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<p>It's possible that your internet/firewall doesn't like the port you are
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using to connect. By default it tries to connect to <code>6667</code>
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first. Twitch may also have changed the ports. You can check <a href="http://twitchstatus.com">Twitchstatus.com</a>
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(not an official Twitch site) which chat server/ports are available (make sure to use an <code>irc</code> server).
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The host <code>irc.twitch.tv</code> should resolve to the available server IPs, so you normally
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shouldn't have to enter an IP directly (for main chat).</p>
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<p>If you are using a shortcut to start Chatty, also check any
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custom server/port you may have defined there using <a href="help.html#launch">commandline parameters</a>.</p>
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<h2>
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<a name="font">Some characters in chat only show up as boxes / Fallback fonts</a>
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<a href="#top" class="top">[back to menu]</a>
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</h2>
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<p>If Java encounters a character that is not contained in the chat font
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you currently have configured, it will try to find it in the fallback
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fonts. While still not all characters will be displayed this way, it
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should work a lot better. If you want to be able to display even more
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characters, you can add your own fallback fonts into the Java fallback
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font directory: <code><JRE_INSTALL_DIR>/jre/lib/fonts/fallback</code></p>
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<p>On Windows, the JRE would usually be located in
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<code>C:\Program Files\Java\</code> or
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<code>C:\Program Files (x86)\Java\</code>.</p>
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<p><em>Note:</em> If you set the <code>inputFont</code>
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<a href="help-setting_commands.html#font">setting</a> to something else
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besides a Java logical font, then the font fallback mechanism may break.
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This was the case before version 0.7.3.</p>
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<h2>
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<a name="start">Chatty won't start</a>
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<a href="#top" class="top">[back to menu]</a>
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</h2>
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<p>You need to have at least Java 7 JRE (Java Runtime Environment) installed to run Chatty.</p>
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<p>If you try to start Chatty by double-clicking the <code>Chatty.jar</code>,
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first make sure that <code>.jar</code> files are associated with Java,
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and not some other program like WinRAR. The icon of the <code>Chatty.jar</code>
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should have a Java icon (coffee cup). If you right-click the <code>Chatty.jar</code>
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you can select the program to open it with under <code>Open with</code>.</p>
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<p>If you are sure that the <code>Chatty.jar</code> is actually started with
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Java, but no program window appears, it may be that an error occured before
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the window (GUI) could be created.</p>
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<h3>Check Association of .jar with Java (Windows)</h3>
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<p>Open a commandline window and enter <code>assoc .jar</code> which should output
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<code>.jar=jarfile</code> and enter <code>ftype jarfile</code> which should
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output something like <code>"C:\Program Files\Java\jre7\bin\javaw.exe" -jar "%1" %*</code>
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(see also <a href="http://stackoverflow.com/questions/10875839/jar-file-keeps-giving-me-could-not-find-the-main-class-program-will-exit">
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Could not find the main class. Program will exit.</a>)</p>
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<h3>Run from commandline</h3>
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<p>Running Chatty from the commandline has the advantage of being able to
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get messages from before the GUI is established. Open a commandline where
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the <code>Chatty.jar</code> is located (Win7/8: Hold <kbd>Shift</kbd> while Right-Clicking to open
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the context menu, click <code>Open command window here</code>) and enter
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<code>java -jar Chatty.jar</code>.</p>
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<h3>Error: Java is not recognized as an internal or external command (Windows)</h3>
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<p>If you experience this when entering <code>java -jar Chatty.jar</code>
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in the commandline, then it probably can't find Java because it's not in the
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<code>PATH</code> environment variable (that defines where to look
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for programs of which only the filename has been entered, not the whole path).</p>
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<p>You can enter <code>PATH</code> in a commandline window to check what is
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in it. It should show a list of semicolon-seperated directories, one of which
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should point to Java.</p>
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<h3>Find errors in debug.log</h3>
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<p>See next section. Of course you'll have to navigate to the folder
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manually.</p>
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<h2>
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<a name="log">Debug log</a>
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<a href="#top" class="top">[back to menu]</a>
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</h2>
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<p>If you experience any problems or errors, then there may be helpful
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information for debugging in the debug log, which is located in the settings
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2016-04-04 07:42:16 +02:00
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directory:</p>
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<p style="margin-left:10px"><code><user_dir>/.chatty/debuglogs/</code>
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(Example: <code>C:\Users\<username>\.chatty\debuglogs\</code>)</p>
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<p>If you have Chatty running you can enter <code>/openDir</code> to open it
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or <code>/dir</code> to output the path, then simply navigate to the
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<code>debuglogs</code> subfolder.</p>
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2015-08-27 12:02:02 +02:00
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<p>In that folder, there are two kinds of debug files:</p>
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<ul>
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<li>The <code>debug.log</code> which is overwritten everytime you start
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Chatty. It may also have a number at the end (like <code>debug.log.1</code>)
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if Java couldn't open the usual <code>debug.log</code>.</li>
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<li>Several files (<code>debug0.log, debug1.log, ..</code>), whereas
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one of them is written to at a time, and then switched to the next when
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a certain filesize is reached, rotating between a certain number of files.
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Those files are not overwritten when Chatty is started, but instead new data is appended.</li>
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</ul>
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<p>So to find possibly relevant data:</p>
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<ol>
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<li>If you haven't started Chatty again after the error occured, check
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the <code>debug.log</code> first.</li>
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<li>Otherwise check if one of the <code>debug0.log, debug1.log, ..</code>
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files could contain the necessary information, based on the last
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modification dates.
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<ul>
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<li>Even if the error is already some time back, it <em>may</em> still
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be in there, depending on how much data has been added in the meantime.</li>
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</ul></li>
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</ol>
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<h2>
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If you found a bug or have a suggestion..
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<a href="#top" class="top">[back to menu]</a>
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</h2>
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<p><a href="help.html#contact">Contact</a> me please.</p>
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</body>
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</html>
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