From 32ed126f9e2ed512772c0ec94abd49d333951158 Mon Sep 17 00:00:00 2001
From: tduva <chattyclient@gmail.com>
Date: Sun, 2 Apr 2017 13:47:58 +0200
Subject: [PATCH] Update troubleshooting

---
 help/help-troubleshooting.html | 40 +++++++++++++++++++++++++++++-----
 1 file changed, 34 insertions(+), 6 deletions(-)

diff --git a/help/help-troubleshooting.html b/help/help-troubleshooting.html
index 53cddd5..d15bb97 100644
--- a/help/help-troubleshooting.html
+++ b/help/help-troubleshooting.html
@@ -19,6 +19,7 @@
             <ul>
                 <li><a href="#login">Can't connect because the login failed</a></li>
                 <li><a href="#connect">Can't connect</a></li>
+                <li><a href="#logindata">Can't get login data</a></li>
             </ul>
         </li>
         <li>Other
@@ -174,6 +175,12 @@
     <p>If you are using a shortcut to start Chatty, also check any
         custom server/port you may have defined there using <a href="help.html#launch">commandline parameters</a>.</p>
     
+    <h2>
+        <a name="logindata">Can't get login data</a>
+        <a href="#top" class="top">[back to menu]</a>
+    </h2>
+    <p>If you get an error getting login data, see <a href="help-guide2.html">What to do when getting login fails</a>.</p>
+    
     <h2>
         <a name="font">Some characters in chat only show up as boxes / Fallback fonts</a>
         <a href="#top" class="top">[back to menu]</a>
@@ -198,7 +205,7 @@
         <a name="start">Chatty won't start</a>
         <a href="#top" class="top">[back to menu]</a>
     </h2>
-    <p>You need to have at least Java 7 JRE (Java Runtime Environment) installed to run Chatty.</p>
+    <p>You need to have at least Java 8 JRE (Java Runtime Environment) installed to run Chatty.</p>
     <p>If you try to start Chatty by double-clicking the <code>Chatty.jar</code>,
         first make sure that <code>.jar</code> files are associated with Java,
         and not some other program like WinRAR. The icon of the <code>Chatty.jar</code>
@@ -271,16 +278,37 @@
         <a name="visual-glitches">Visual Artifacts/Glitches</a>
         <a href="#top" class="top">[back to menu]</a>
     </h2>
-    <p>If you experience issues with the GUI where things are drawn on top of
-        eachother or repeating themselves, try the following:</p>
+    <p>Some people experience issues with stuff in Chatty not being drawn
+        correctly (e.g. on top of eachother, areas not showing). This is probably
+        a Java bug that is system-dependant in some way (possibly OS or graphics
+        driver related, it's not really clear). There is no definite solution
+        for this, but there are a few things you can try:</p>
     <ul>
-        <li>Check if you have any programs running that may interfere, for
-            example MSI Afterburner and add <code>javaw.exe</code> to an ignore
-            list or disable on-screen display support if possible.</li>
+        <li>Check if you have any programs running that may interfere, programs
+            that have been known to be incompatible for some people:
+            <ul>
+                <li>MSI Afterburner: Add <code>javaw.exe</code> to an ignore
+                list or disable on-screen display support if possible</li>
+                <li>Raptr</li>
+            </ul>
         <li>If you have more than one monitor, try the other monitor. Not sure
         why, but some people had it work better on another monitor.</li>
+        <li>Make sure the <code>Settings - Other - Disable Direct3D</code>
+            setting is checked. Maybe also try <code>Disable DirectDraw</code>,
+            although it should be redundant.</li>
+        <li>Add the <code>-Dsun.java2d.d3d=false</code> parameter when starting
+            Chatty, which does the same as the <code>Disable Direct3D</code>
+            setting, but adding it as a starting parameter seemed to work better
+            for some people. To do this, <a href="help-guide_create_shortcut.html">create a shortcut</a>
+            and add the parameter, similiar to this (obviously adjusting to your
+            paths):
+            <code>javaw -Dsun.java2d.d3d=false -jar "D:\Chatty\Chatty.jar"</code></li>
     </ul>
     
+    <p><a href="https://github.com/chatty/chatty/issues/64">Read Issue #64</a>
+        for experiences of other users and possible workarounds, and add your
+        own data to the discussion.</p>
+    
     <h2>
         <a name="log">Debug log</a>
         <a href="#top" class="top">[back to menu]</a>