Guide: What to do when getting login fails

Use this guide when the normal procedure of getting login data fails.

Can't listen to port

If you open the Get login data dialog and it says it can't listen to the port, first check the following:

Make sure no other instance of Chatty is running that may already have taken the port.
Check if no other program may already be listening to that port.
If the problem persists, reboot your PC and then try again.

If you can't fix this problem and there are no other error messages that may indicate what is going wrong, then you can manually open the necessary page:

	Chat	User read	Editor	Commercials	Subscribers	Follow
Request new login	✓	✓	✓	✓	✓	✓
Request new login	✓	✓	✓	✓	✓
Request new login	✓	✓
Request new login	✓

Since the webserver in Chatty won't run if you got any of the aforementioned errors, your browser will tell you it can't load the page when you get to http://127.0.0.1:61324. Read on in the next section, especially Manually add the login into Chatty.

The browser says it can't open the page after you authorized Chatty

If you successfully opened the link, authorized Chatty on the Twitch.tv page and got redirected, but the browser can't open the page, first check this:

If you followed the regular process until now, check if the Get login data dialog is still open and it says Ready.. It needs to be open for this to work and will close automatically when it received the necessary data.

If you can't get the page to load, you can manually add the login data into Chatty.

Manually add the login into Chatty

The information you need should be in the address bar of your browser (where you got the error that it couldn't connect to the page). It should look something like this:

http://127.0.0.1:61324/token/#access_token=[longish mix of letters and numbers]&scope=chat_login+channel_editor+channel_commercial+user_read

The access_token (longish mix of letters and numbers) is sort of a revokable password that lets Chatty use some of the Twitch services on behalf of your account. Copy that from the address bar, go to Chatty (close all dialogs if necessary) and paste it into the following command (that you type into the input bar):

/changetoken <the access token>

For example if the url looked like this:

http://127.0.0.1:61324/token/#access_token=abcdefghi12345abcdefg&scope=chat_login+channel_editor+channel_commercial+user_read

Then you enter this in Chatty:

/changetoken abcdefghi12345abcdefg

After entering the command, Chatty will finish the process by checking the token and getting the username associated with it. If everything is ok, it should say that you are now ready to connect.

If you want, you can check in Main - Login.. whether the token you entered has the correct access associated with it.