mirror of
https://github.com/chatty/chatty.github.io.git
synced 2024-09-16 21:32:26 +02:00
80 lines
3.6 KiB
HTML
80 lines
3.6 KiB
HTML
<!DOCTYPE html>
|
|
<html>
|
|
<title>Chatty Help - Report Issue</title>
|
|
<link rel="stylesheet" type="text/css" href="style.css" />
|
|
<body>
|
|
<div id="backlink"><a href="help.html">Back to main help page</a></div>
|
|
<h1><a name="top">Report Issue</a></h1>
|
|
<p>First of all make sure that you're running the latest version
|
|
(<code>Help - Check for update</code> or
|
|
<a href="https://github.com/chatty/chatty/releases">GitHub Releases</a>).
|
|
Updating (including to a beta, if available) may already fix your issue.
|
|
If not, then include as much information as possible in your report,
|
|
such as:</p>
|
|
|
|
<ul>
|
|
<li>Chatty version, Java version, OS (can be found in the output of the
|
|
command <code>/appinfo</code>)</li>
|
|
<li>What is the issue? Describe is thoroughly, include screenshots if
|
|
possible.</li>
|
|
<li>When did the issue first occur, has it occured more than once?</li>
|
|
<li>Can you reproduce the issue, and if so how exactly? Be as clear as
|
|
possible. Reproducing an issue is often elemental in fixing it.</li>
|
|
<li>The complete error message (if an error message was shown).</li>
|
|
<li>If possible, include the <a href="#log">Debug Log</a> of when the
|
|
issue occured.</li>
|
|
</ul>
|
|
|
|
<p>If you don't include this information, it will be harder to help you.</p>
|
|
|
|
<p>The best way to report an issue is usually in <a href="https://discord.gg/WTuqGeJ">the Chatty Discord</a>,
|
|
because you're not as limited in message length as on Twitter, there are
|
|
other people there that may be able to help and you can easily upload
|
|
screenshots or short videos. But if you prefer,
|
|
<a href="https://twitter.com/chattyclient">Twitter</a> and
|
|
<a href="mailto:chattyclient@gmail.com">E-Mail</a> are also available.</p>
|
|
|
|
<p>You can also open a <a href="https://github.com/chatty/chatty/issues">GitHub Issue</a>,
|
|
which contains a template for reporting an issue which you should follow.</p>
|
|
|
|
<p>Please only contact me via one of the mentioned ways at a time. Reporting
|
|
the same issue in several different places is just confusing and will
|
|
probably hinder the solving of your issue.</p>
|
|
|
|
<h2><a name="log">Debug Log</a></h2>
|
|
<p>Chatty is writing a debug log, which you can view in two ways:</p>
|
|
|
|
<ul>
|
|
<li>While Chatty is running via <code>Extra - Debug Window</code>:
|
|
<ul>
|
|
<li>Log - The main Debug Log (this is usually what you want)</li>
|
|
<li>Irc log - Raw communication with Twitch Chat (has to be enabled)</li>
|
|
<li>FFZ-WS - Raw communication with FFZ Websocket server</li>
|
|
<li>PubSub - Raw communication with Twitch PubSub</li>
|
|
<li>Other - More specialized debug messages, most of which have to be enabled first</li>
|
|
</ul>
|
|
</li>
|
|
<li>In the Debug files, located in the settings directory</li>
|
|
</ul>
|
|
|
|
<h3>Debug log files</h3>
|
|
<p>The debug log files are located in the settings directory, in the
|
|
subdirectory <code>debuglogs</code>. While Chatty is running you can use
|
|
the command <code>/openDebugDir</code> to open it directly (or
|
|
<code>/showDebugDir</code> to output it's path).</p>
|
|
|
|
<p>The directory contains several rotating files (<code>debug0.log, debug1.log, ..</code>),
|
|
that are not overwritten when Chatty is restarted. Normally
|
|
<code>debug0.log</code> is a good place to start when looking for
|
|
recent information.</p>
|
|
</body>
|
|
</html>
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|