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diff --git a/site/help/faq.html b/site/help/faq.html
index d297f97b0..98fbfb503 100644
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-Why isn't the play button in the launcher doing anything?
-It is though you may not be able to see the progress bar while updates are downloading. - This is an issue experienced primarily by Windows users, as Windows renders the launcher differently than other operating systems, - causing the content to be pushed below the boundaries of the window. Simply resize the launcher and you'll be able to see the progress. - Once it's ready, press Play again -
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The launcher has stopped downloading at 99%. How do I fix this?
Delete your 2009scape.jar file, along with the cache folder (called .runite_rs) located in your home directory, then re-download 2009Scape and try again. - This will usually resolve the issue. If the problem persists, some very specific Windows configurations may require Java 14. + This will usually resolve the issue. If the problem persists, some very specific Windows configurations may require Java 14. The cache folder is located at + C:\Users\You\.runite_rs on Windows and /home/you/.runite_rs on Linux.
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-What are the differences between Worlds 1 and 2?
- World 1 is a true-to-form authentic recreation of 2009-era RuneScape, whereas World 2 has some additional content & user selected XP rates while still capturing the classic 2009-era feel.
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- For more info, please read this page.
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Why can't I speak in clan chat?
This is a known issue with an easy fix - simply follow step 1 of any troubleshooting process. Turn it off & on again. In this case, leave the clan chat, and rejoin. This should resolve the issue and you'll be able to speak in clan chat again.
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How frequently can I change my XP rate?
-XP rates may only be changed once per account, and must be done when the account is new. To select your preferred XP rate, talk to Hans in Lumbridge (found in the basement upon logging in for the first time, or in the Lumbridge Castle's courtyard afterward). Remember that one account will allow you to log in on both World 1 and World 2, but progress on the worlds is separate; Skills, items, and Grand Exchange offers cannot be transferred between worlds. Changing XP rates is a feature exclusive to World 2; World 1 can only be played with x1 XP +
XP rates may only be changed once per account, and must be done when the account is new. To select your preferred XP rate, talk to Hans in Lumbridge (found in the basement upon logging in for the first time, or in the Lumbridge Castle's courtyard afterward).