Poll Results

It's very important that you keep your RuneScape account secure, because no-one wants to lose in-game items, gp, or even their account.

We want to find out how much you know about protecting your account. How much do you know about recovering your account if it is stolen, or you forget your password?

Question 1 -  What do you think it means if your account is 'locked'?
I can use the account again if I submit a successful offence appeal		39% (39232 votes)
I can use the account again if I submit a successful password request		30% (30109 votes)
I can never use the account again		18% (17506 votes)
I don't know		13% (12499 votes)

Question 2 -  What security measures do you use to protect your account? (Please click all that apply)
Recovery questions		83% (82622 votes)
A password that is not easy to guess		81% (80738 votes)
Bank PIN		61% (60406 votes)
Up-to-date anti-virus software		55% (54578 votes)
None of the above		2% (1939 votes)
Note: This is a multiple-choice question. Each value reflects the percentage of voters who chose that option. Since players can pick multiple options, this will not add to 100%.

Question 3 -  What do you think is the most likely mistake made by players that have their account stolen?
The account owner gave out their password or recovery answers to someone else		29% (28989 votes)
The account owner shared their account with someone else		28% (28158 votes)
The account owner entered their password on a website other than RuneScape or FunOrb		18% (17746 votes)
The account owner used a password that is easy to guess, eg. 'password' or 'runescape'		13% (12865 votes)
The account owner didn't set recovery questions		9% (8685 votes)
None of the above		3% (2903 votes)

Question 4 -  When attempting to recover a lost or stolen account using the Account Recovery system, what information should you include? (Please click all that apply)
Answers to current recovery questions		82% (81468 votes)
Previous passwords		71% (70454 votes)
Subscription details (for members)		53% (52386 votes)
Contact information		36% (35873 votes)
I don't know		6% (5972 votes)
None of the above		2% (2096 votes)
Note: This is a multiple-choice question. Each value reflects the percentage of voters who chose that option. Since players can pick multiple options, this will not add to 100%.