Pay by Real-time Bank Transfer

1. How does the real-time bank transfer method work?

Real-time bank transfers are precisely that! When you complete your payment, the cash will be removed from your bank account and paid directly to us.


2. What countries is this payment method available in?

Real-time bank transfers are available in the following countries:

• United Kingdom (DIRECTebanking.com)
• Germany (Giropay and Sofort�berweisung)
• Netherlands (iDEAL)

3. How secure is this payment method?

The bank transfer service provider uses a massive variety of anti-fraud measures to secure your information and prevent other people from using their service with your bank details.


4. How much does it cost?

The cost depends on the number of months' membership you choose to purchase.


5. How do I subscribe or make a one-off payment?

Select 'Upgrade Your Account' on the RuneScape front page (under the 'Account' drop-down menu) and select the prompts for using the real-time bank transfer method.

Please be sure to follow the instructions and ensure you understand all the points.


6. How do I unsubscribe?

All payments are one-off, non-recurring payments, so there is no need to unsubscribe from any service.


7. How long will it take for my membership to start?

Real-time bank transfers are normally processed instantly, so as soon as you have reached the payment confirmation page, your membership will have begun and you can play RuneScape members' content.


8. Why was my payment refunded?

If you have an issue regarding a refunded payment, please click here to send us a billing query.


9. What should I include with my payment?

Details of exactly what to provide with your payment will be noted during the subscription process.



10. I no longer wish to pay for a subscription. What should I do?

You do not enter into a contract until you pay for a new subscription. If you have changed your mind and no longer wish to subscribe using real-time bank transfers, simply do nothing.


11. I have sent my payment, but I�m still not a member. How long will it take?

First of all, please check your bank account or GiroPay account log for the payment. If it is present and you are still not a member, then contact us here; otherwise, please contact your bank or GiroPay.


12. How many months of membership credit can I buy at a time?

DIRECTebanking.com, GiroPay, iDEAL and Sofort�berweisung offer one, two, three, six and twelve month options.


13. How many payments will be taken?

Only one payment will be taken if you subscribe using real-time bank transfers.

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