Effective Date: 9th April, 2009

If you are an EU consumer, you may cancel your order within 7 (English) working days of placing it, in which case we will refund your subscription payment in full.

You may cancel for this purpose by emailing or by giving us written notice as specified in the UK's Consumer Protection (Distance Selling) Regulations 2000. (You can find these regulations by searching on www.opsi.gov.uk).

However, this right of cancellation does not apply once you have started to use our subscription services by logging in to a member's only world in which case you agree to performance of the contract starting before the usual cancellation period has expired.