Jagex staff impersonation

Effective date: 12th May 2009

You should not attempt to impersonate Jagex staff in any way, for any reason.

Jagex staff have a gold crown next to their name when speaking in-game. Anyone who does not have a gold crown next to their name is not Jagex staff. This applies to both private chat and general, in-game chat.


Related Questions

Below are some related questions which may help you to further understand and follow this rule:

  1. Why do we have this rule?
  2. Someone claiming to work for Jagex has asked me for my password. Should I give it to them?
  3. If Jagex staff have gold crowns, who are the players in-game that have silver crowns?

1. Why do we have this rule?

We have this rule in place so our players can identify members of Jagex staff and to ensure that players can trust members of our staff for help and support with any game related problems they may have.

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2. Someone claiming to work for Jagex has asked me for my password. Should I give it to them?

There are three ways to recognise Jagex staff:

  1. Jagex staff characters always have gold crowns next to their names.
  2. Jagex staff will never ask for a password.
  3. Jagex staff will never contact you about your account in-game.

We have no 'undercover' staff, we have no need for your password to check your account, and we only communicate with players about account issues via their message centre.

If you ever see anyone attempting to impersonate a Jagex Staff member or any other player, we would ask you to use the 'Report Abuse' button located at the bottom of the screen, and follow the on-screen prompts, so that we can take the appropriate actions against their account.

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3. If Jagex staff have gold crowns, who are the players in-game that have silver crowns?

The players that have silver crowns by their names when speaking in-game are Player Moderators. Anyone that does not have a silver crown next to their name is not a Player Moderator. For more information on Player Moderators please see the Player Moderator section in Customer Support.

To keep RuneScape enjoyable for everyone, please observe and follow our rules. We will not tolerate disruptive players, and if you break our rules your account is likely to be banned or muted. Members who are banned or muted for breaking our rules are not entitled to any sort of refund.