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19 KiB
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<b>Location: </b> <a href="../../index.html">Home</a> >
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<a href="customer_support-2.html">Customer Support</a> > <a href="billing.html">Billing</a> > PayPal Payment<br />
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PayPal Payment
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<div class="faqsList" id="withlinks">
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<ol>
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<li><a href="#method">How does the PayPal payment method work?</a></li>
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<li><a href="#countries">What countries is this payment method available in?</a></li>
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<li><a href="#secure">How secure is this payment method?</a></li>
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<li><a href="#cost">How much does it cost?</a></li>
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<li><a href="#service">Why does the PayPal service cost more to use?</a></li>
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<li><a href="#subscribe">How do I subscribe or make a one-off payment?</a></li>
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<li><a href="#unsubscribe">How do I unsubscribe?</a></li>
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<li><a href="#start">How long will it take for my membership to start?</a></li>
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<li><a href="#refunded">Why was my payment refunded?</a></li>
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<li><a href="#include">What should I include with my payment?</a></li>
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<li><a href="#member">I have sent my payment, but I<>m still not a member. How long will it take?</a></li>
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<li><a href="#credit">How many months of membership credit can I buy at a time?</a></li>
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<li><a href="#taken">How many payments will be taken?</a></li>
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<li><a href="#failing">My PayPal payments keep failing; what is wrong?</a></li>
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<li><a href="#verify">I want to subscribe by PayPal, but I can't/don't want to verify my PayPal account. What can I do?</a></li>
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</ol>
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</div>
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<div class="hr"></div>
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<a name="method"></a>
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<br>
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<span class="title">1. How does the PayPal payment method work?</span>
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<p>First and foremost, you will need a PayPal account. To do this, go to the <a href="http://www.paypal.com/" target="_blank">PayPal</a> website. When you subscribe to any of our services, you will need to verify your PayPal account details.</p>
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<p>Detailed instructions on how to complete your payment will be provided during the subscription process.</p>
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<br>
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<div class="backtotop"><a href="#top">Back to the top</a></div>
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<br>
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<a name="countries"></a>
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<div class="hr"></div>
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<span class="title">2. What countries is this payment method available in?</span>
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<p>PayPal is available worldwide. Please note that this method will not appear as a payment option for accounts owned by users under the age of 13.</p>
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<br>
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<div class="backtotop"><a href="#top">Back to the top</a></div>
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<br>
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<a name="secure"></a>
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<div class="hr"></div>
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<span class="title">3. How secure is this payment method?</span>
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<p>PayPal is designed from the ground up to be a safer way to send money online.</p>
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<p>To find out more about PayPal security, please click <a href="https://www.paypal.com/us/cgi-bin/webscr?cmd=xpt/cps/securitycenter/buy/Privacy-outside" target="_blank">here</a>.</p>
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<br>
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<div class="backtotop"><a href="#top">Back to the top</a></div>
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<br>
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<a name="cost"></a>
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<div class="hr"></div>
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||
<span class="title">4. How much does it cost?</span>
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<p>The cost of membership will depend on the currency used and the number of months of membership purchased.</p>
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||
<p>For specific pricing and payment details, please go to our Billing methods and Prices page, <a href="general_billing_overview.html">here</a>.</p>
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<br>
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<div class="backtotop"><a href="#top">Back to the top</a></div>
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<br>
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<a name="service"></a>
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<div class="hr"></div>
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<span class="title">5. Why does the PayPal service cost more to use?</span>
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<p>PayPal is more expensive when compared to paying by credit/debit card because it is more expensive for us to operate this more convenient payment method. We earn the same revenues as with other paying methods. The additional fee goes to PayPal.</p>
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<p>This method of payment is cheaper than PayByCash, however.</p>
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<br>
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<div class="backtotop"><a href="#top">Back to the top</a></div>
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<br>
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<a name="subscribe"></a>
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<div class="hr"></div>
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<span class="title">6. How do I subscribe or make a one-off payment?</span>
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<p>Select 'Upgrade Your Account' on the <a href="../../index.html">RuneScape</a> front page (under the 'Account' drop-down menu) and select the prompts for using the PayPal payment method.</p>
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<p>Please be sure to follow the instructions and ensure you understand all the points.</p>
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<br>
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||
<div class="backtotop"><a href="#top">Back to the top</a></div>
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<br>
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<a name="unsubscribe"></a>
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<div class="hr"></div>
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<span class="title">7. How do I unsubscribe?</span>
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<p>One-off, non-recurring payments will not continue if you decide not to resubscribe, so there is no need to unsubscribe from any service.</p>
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<p>To unsubscribe from recurring PayPal payments, you will need to cancel a minimum of 72 hours in advance of the credit expiring; however, we recommend cancelling at least four days or more in advance to avoid further billing.</p>
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<p>You can cancel your subscription by selecting 'Account Information' from the 'Account Management' section of the RuneScape website (from the 'Account' drop-down), and following the "Click here if you want to cancel your subscription" link. You can also cancel your subscription using your PayPal account.</p>
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<p>If you are having difficulty cancelling your PayPal subscription, please contact Billing Support at <img style="vertical-align: bottom" src="../../img/privacy/billingsupport.gif">.</p>
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||
<br>
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||
<div class="backtotop"><a href="#top">Back to the top</a></div>
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||
<br>
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||
<a name="start"></a>
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||
<div class="hr"></div>
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<span class="title">8. How long will it take for my membership to start?</span>
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<p>Paypal payment is processed instantly, so as soon as you have reached the payment confirmation page, your membership will have begun and you can play RuneScape members' content. There will be a delay of 3-7 days if payment is made by e-check.</p>
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<br>
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<div class="backtotop"><a href="#top">Back to the top</a></div>
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<br>
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<a name="refunded"></a>
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<div class="hr"></div>
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<span class="title">9. Why was my payment refunded?</span>
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<p>If you have an issue regarding a refunded payment, please click <a href="https://secure/m=ticketing/billingsupport.ws">here</a> to send us a billing query.</p>
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||
<br>
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||
<div class="backtotop"><a href="#top">Back to the top</a></div>
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<br>
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||
<a name="include"></a>
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||
<div class="hr"></div>
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||
<span class="title">10. What should I include with my payment?</span>
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<p>Details of exactly what to provide with your payment will be noted during the subscription process.</p>
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<br>
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||
<div class="backtotop"><a href="#top">Back to the top</a></div>
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||
<br>
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||
<a name="member"></a>
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||
<div class="hr"></div>
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||
<span class="title">11. I have sent my payment, but I<>m still not a member. How long will it take?</span>
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||
<p>First of all, please check your PayPal account log for the payment. If it is present and you are still not a member, then contact us, <a href="https://secure/m=ticketing/billingsupport.ws">here</a>; otherwise, please contact PayPal.</p>
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<p>If your PayPal account log states that the payment has cleared and has been credited to our account, there may occasionally be a further delay while our system updates itself. Rest assured that your membership will not begin to elapse until it has been applied to your account, so you are not losing any membership time.</p>
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<p>If this persists for more than 24 hours, please feel free to contact us at <img style="vertical-align: bottom" src="../../img/privacy/billingsupport.gif">, so that we can investigate the matter for you. </p>
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||
<br>
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||
<div class="backtotop"><a href="#top">Back to the top</a></div>
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||
<br>
|
||
<a name="credit"></a>
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||
<div class="hr"></div>
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||
<span class="title">12. How many months of membership credit can I buy at a time?</span>
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||
<p>PayPal offer a monthly recurring option, as well as one-off, non-recurring one, two, three, six and twelve month options.</p>
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||
<br>
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||
<div class="backtotop"><a href="#top">Back to the top</a></div>
|
||
<br>
|
||
<a name="taken"></a>
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||
<div class="hr"></div>
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||
<span class="title">13. How many payments will be taken?</span>
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||
<p>If you choose to use one of the non-recurring payment options, only one payment will be taken. If you choose to subscribe using the recurring option, a payment will taken every month, 3 days before your credit is due to expire.</p>
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||
<br>
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||
<div class="backtotop"><a href="#top">Back to the top</a></div>
|
||
<br>
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||
<a name="failing"></a>
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||
<div class="hr"></div>
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||
<span class="title">14. My PayPal payments keep failing; what is wrong?</span>
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||
<p>For security reasons, we insist that all PayPal payments for more than one month's membership must be made with a verified PayPal account. Recurring PayPal subscription agreements also require verification.</p>
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||
<p>For more information see <a href="http://www.paypal.com/" target="_blank">www.paypal.com</a>. The process is simple and fast, and it only needs to be done once.</p>
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||
<p>If you are using a verified PayPal account and still cannot subscribe, email us at <img style="vertical-align: bottom" src="../../img/privacy/billingsupport.gif"> so we can investigate further.</p>
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||
<br>
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||
<div class="backtotop"><a href="#top">Back to the top</a></div>
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<br>
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<a name="verify"></a>
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<div class="hr"></div>
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<span class="title">15. I want to subscribe by PayPal, but I can't/don't want to verify my PayPal account. What can I do?</span>
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||
<p>Unfortunately, we cannot accept payments from unverified PayPal accounts. <a href="https://www.paypal.com/cgi-bin/webscr?cmd=_seal-confirm-me">Verify your PayPal account now.</a></p>
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||
<br>
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||
<div class="backtotop"><a href="#top">Back to the top</a></div>
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<br/>
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<center><img src="../../img/main/kbase/hr.png" alt=""/></center>
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<table class="bottomlinks">
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<tr>
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</tr>
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<tr>
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<td class="bot"><p><div class="bold">More articles in
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||
<a href="billing.html">Billing</a>
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||
</div></p>
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||
<ul class="bold">
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||
<li>
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||
<a href="paybycash_paymenthtml.html">PayByCash Payment</a>
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||
</li>
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||
<li>
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||
<a href="paymo_payment.html">Paymo Payment</a>
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||
</li>
|
||
<li>
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||
<b>PayPal Payment</b>
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||
</li>
|
||
<li>
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||
<a href="paybyphone_payment.html">PayByPhone Payment</a>
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||
</li>
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||
<li>
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||
<a href="paybysms_payment.html">PayBySMS Payment</a>
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||
</li>
|
||
</ul>
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||
</div>
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||
</td>
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||
</tr>
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||
<tr>
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||
<td colspan="2">
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||
<div class="bold">Further Help</div>
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