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eM<EFBFBD>emaN
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17-Jul-2010 09:40:50
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Recently i found out that the login on my main has been changed. I've been trying to recover it about six to seven times up to now, and all has been denied. <br> <br>I've provided with all the information that the recovery has asked me to(Creation details, IP adress ect), but it's just not accepting? <br> <br>I'm just wondering, to what extend or what more can i do to prove i'm the owner of the account? It's very frustrating since doing it six/seven times and everytime i'll have to wait for an hour to just get a messege saying the appeal has been denied. <br> <br>Can someone please help?
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Dr<EFBFBD>Robry
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17-Jul-2010 09:57:45
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Include anything that relates to your account. It's better to have more information, than little to nothing. If you can, include old passes, bank pins, membership sign-up details etc. <br> <br>.::Lord Dr Robry::.<img class="sm0" alt=":)" title=":)" src="../../../site/img/blk.gif" />
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eM<EFBFBD>emaN
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17-Jul-2010 10:06:53
<br/>Last edited on 17-Jul-2010 10:07:57 by eM<65>emaN
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I have everything filled in, including previous passes(as asked by the recovery), i've also tried putting down information such as previous bank pins, recovery answers, subscription pins and the list goes on. <br> <br>The last appeal deny only said that i do not have enough information to prove i am the owner of the account, no other reasons mentioned. But i did type down everything the recovery system told me to? <br> <br>I've been thinking, does Jagex even read/check those appeals? Or is it just auto reply bots doing the job? No offence to Jagex.
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So<EFBFBD>Harmful
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17-Jul-2010 11:24:00
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Try adding information such as the city/state/country you created the account in, an approximation of when the account was created, the IP it was created on etc. <br> <br>This should help you in recovering that account, as that is considered 'additional information'.
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LucyJane
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17-Jul-2010 11:28:38
<br/>Last edited on 17-Jul-2010 11:29:46 by LucyJane
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Quality, not quantity is the answer here. Take a lot of time on your next appeal. You might be frustrated that they are all getting denied, relax, make sure you re-read every answer you are providing to check it's correct. Gather as much information as possible, and from the earliest time you can remember - the earlier the better. <br> <br>You've said you've answered recoveries. <br>Try and provide your payment details, they won't want your whole credit card number if you pay by that, but the last 4 digits of it will help. <br>If your 'email adress is linked to your account then use the verification code that you received when registering it. <br>If you've ever moved house include when and where. <br>Give the approximate guess of when you made your account if you don't know. <br>Try and provide the first ever pass you used and 2 more earlier ones. <br>Write down your membership agreement numbers aswell if you have any of those saved, from when you made your account members. <br> <br>Yes Jagex do look at your account appeal, if you are the real account owner and it's getting denied, it simply means there isn't enough information detailed in your appeal. Don't give up and good luck. <img class="sm0" alt=":)" title=":)" src="../../../site/img/blk.gif" />
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17-Jul-2010 12:57:56
<br/>Last edited on 17-Jul-2010 13:01:58 by eM<65>emaN
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Thanks for helping guys, i really appreciated it. <br> <br>But i don't think the problem is the quality of the appeal, as in i do have every piece of information i can remember, including recovery answers, payment info, place of creation(Country/state/city/suburb), creation IP and so on... <br> <br>I forgot to mention before that i have tried to recover my account with basically the same information as now, and it worked fine. So what i don't get is why can't i succssfully recover it this time? <br> <br>Again, i'm not trying to accuse of Jagex not doing their jobs right, it's just that the recovery system is a pain, in my opinion. <br> <br>I also came to the forums to ask about this and hoping that one of the Jagex officials might help me with the problem, since you cannot contact them directly by electronic-mail or anything about these sort of problems.
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Mod<EFBFBD>Kat
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17-Jul-2010 14:24:30
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Hi eM emaN, <br> <br>What's the name of your main? I'll take a look into it for you. <br> <br>Mod Kat
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eM<EFBFBD>emaN
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17-Jul-2010 15:10:01
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Hey Kat, <br> <br>The Display name is called &quot;SuperMassive&quot;. Thanks for the help.
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Mod<EFBFBD>Kat
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17-Jul-2010 16:14:42
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You need to include enough information to prove that you created the account. <br> <br>If you did not create the account, do not try to access it again. We take hijacking very seriously. <br> <br>Mod Kat
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eM<EFBFBD>emaN
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17-Jul-2010 17:05:28
<br/>Last edited on 17-Jul-2010 17:26:38 by eM<65>emaN
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I've tried to recover it with every information i have, now all the denied reasons i recieve is &quot;You don't have enough information to verify that this account is yours&quot;. <br> <br>I have included all the informations the previous denial suggested i should include, for e.g, all of the earliest/previous passes, full account creation details, earliest/current membership payment methods and/or PIN numbers. <br> <br>I've also listed others informations such as the bank pins i had, the exact date of my earliest membership payment i could remember, previous recovery answers i could remember... <br> <br>I've mentioned before that with the same information and details, i was able to recover my account in the past. I don't get what other possible informations i can list in there to verify that i am the owner of the account. <br> <br>Is there any other way you can help me out here? Kat? <br> <br>Much thanks for your effort.
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