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300 lines
11 KiB
HTML
300 lines
11 KiB
HTML
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
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<html>
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<!-- Mirrored from site/kbase/guid/The_game_won_t_load by HTTrack Website Copier/3.x [XR&CO'2010], Sun, 18 Jul 2010 09:02:26 GMT -->
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<head>
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<link rel="icon" type="image/vnd.microsoft.icon" href="../../favicon.ico">
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<meta name="keywords" content="game,load,bug,error,404,client">
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<meta name="description" content="Help if you can't load the game.">
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<meta name="title" content="RuneScape - MMORPG - The Game won't start">
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<title>RuneScape - MMORPG - The Game won't start</title>
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<style type="text/css">/*\*/@import url(../../css/global-34.css);/**/</style>
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<script type="text/javascript" src="../../../www.jagex.com/js/jquery/jquery_1_4_2.js"></script>
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<script type="text/javascript">
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$(function(){
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$("#play, #playExisting, #playBannerNoad").each(function(){ this.href += "?j=1"; })
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})
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</script>
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<style type="text/css">/*\*/@import url(../../css/kbase-6.css);/**/</style>
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<script type="text/javascript" src="../../css/kbsearchfill-0.js"></script>
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<script type="text/javascript">
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new_subcat=add_subcat(4, 5, "Postbag from the Hedge", -1 == 5);new_subcat=add_subcat(4, 6, "Players' Gallery", -1 == 6);new_subcat=add_subcat(4, 19, "God letters", -1 == 19);new_subcat=add_subcat(775, 892, "How do I get started?", -1 == 892);new_subcat=add_subcat(775, 798, "Controls", -1 == 798);new_subcat=add_subcat(775, 795, "Combat", -1 == 795);new_subcat=add_subcat(775, 776, "Skills", -1 == 776);new_subcat=add_subcat(775, 7, "Quests", -1 == 7);new_subcat=add_subcat(775, 1, "Achievement Diary", -1 == 1);new_subcat=add_subcat(775, 10, "Activities", -1 == 10);new_subcat=add_subcat(775, 38, "Distractions and Diversions", -1 == 38);new_subcat=add_subcat(775, 831, "Miscellaneous Guides", -1 == 831);new_subcat=add_subcat(775, 881, "Area Guides", -1 == 881);new_subcat=add_subcat(20, 32, "A New Look RuneScape: Part 1", -1 == 32);new_subcat=add_subcat(20, 21, "Graphics Team - NPC Improvement Project", -1 == 21);new_subcat=add_subcat(9, 127, "Billing", -1 == 127);new_subcat=add_subcat(9, 126, "Technical", -1 == 126);new_subcat=add_subcat(9, 827, "Safety & Security Guidelines", -1 == 827);new_subcat=add_subcat(9, 872, "Other", -1 == 872);
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<meta name="language" content="en, de, fr, pt">
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<meta name="description" content="Help if you can't load the game.">
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</head>
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<body id="navhelp" class="bodyBackground">
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<a name="top"></a>
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<div id="headAdvert">
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<iframe name="Advert" src="../../../services/m%3dadvert/banner5052.html?size=730" allowtransparency="true" width="766" height="96" scrolling="no" frameborder="0"></iframe>
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setTimeout(function() {
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var url = "http" +
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"://beacon.scorecardresearch.com/scripts/beacon.dll" +
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"?c1=8&c2=6035824&c3=1271511541440201100" +
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escape(document.location.href) +
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"&c8=" + escape(document.title) +
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"&c9=" + escape(document.referrer) +
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"&c10=" + escape(screen.width+'x'+screen.height) +
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"&rn=" + (new Date()).getTime();
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var i = new Image();
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i.src = url;
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}, 1);
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</script>
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<noscript>
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<img src="https://beacon.scorecardresearch.com/scripts/beacon.dll?c1=8&c2=6035824&c3=1271511541440201100&x=NOJAVASCRIPT" alt="" />
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</noscript>
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</div>
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<div id="menubox">
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<ul id="menus">
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<li class="top"><a href="./../../../index.html" id="home" class="tl"><span class="ts">Home</span></a></li>
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<li class="top"><a id="play" class="tl"
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href="https://github.com/2009scape/2009Scape/releases"
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onclick="if(!this.j){this.href+='?j=1';this.j=true;}"><span class="ts">Play Now</span></a>
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<ul>
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<li><a href="./../../../secure/m=create/index.html" class="fly"><span>New Users</span></a></li>
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<li><a href="https://github.com/2009scape/2009Scape/releases"
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onclick="if(!this.j){this.href+='?j=1';this.j=true;}" class="fly"><span>Existing
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Users</span></a></li>
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</ul>
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</li>
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<li class="top"><a id="community" class="tl" href="./../../../404.html"><span class="ts">Community</span></a>
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<ul>
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<li><a href="./../../../services/m=hiscore/hiscores.html" class="fly"><span>World 1 Hiscores</span></a></li>
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<li><a href="./../../../services/m=hiscore/hiscores.html?world=2" class="fly"><span>World 2 Hiscores</span></a></li>
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<li><a href="./../../../404.html" class="fly"><span>Contributors</span></a></li>
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</ul>
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</li>
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<li class="top"><a id="help" class="tl" href="./../../../404.html"><span class="ts">Help</span></a>
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<ul>
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<li><a href="./../../../404.html" class="fly"><span>Customer Support</span></a></li>
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<li><a href="./../../../404.html"
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class="fly"><span>Password Recovery</span></a></li>
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<li><a href="./../../../404.html"
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class="fly"><span>Locked Account Recovery</span></a></li>
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<li><a href="./../../../404.html" class="fly"><span>Appeal Bans & Mutes</span></a></li>
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<li><a href="./../../../services/m=bugtracker_v4/index.html" class="fly"><span>Submit a Bug Report</span></a></li>
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<li><a href="./../../../404.html" class="fly"><span>Parents' Guide</span></a></li>
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</ul>
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</li>
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<li class="top"><a href="https://github.com/2009scape/" id="login" class="tl"><span class="ts">Source
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Code</span></a></li>
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</ul>
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<br class="clear" />
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</div>
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<div id="scroll">
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<div id="head"><div id="headBg">
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<div id="langAndLogin">
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</div>
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<div class="navigation">
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<div class="location">
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<b>Location: </b> <a href="../../index.html">Home</a> >
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<a href="customer_support-2.html">Customer Support</a> > <a href="technical.html">Technical</a> > The Game won't start<br />
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</div>
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</div>
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</div></div>
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<div id="content">
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<div id="article">
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<div class="sectionHeader">
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<div class="left">
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<div class="right">
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<h1 class="plaque">
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The Game won't start
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</h1>
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</div>
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</div>
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</div>
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<div class="section">
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<div class="article_theme_1">
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<div class="article">
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<div class="topshadow">
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<div class="bottomborder">
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<div class="leftshadow">
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<div class="rightshadow">
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<div class="leftcorner">
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<div class="rightcorner">
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<div class="bottomleft">
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<div class="bottomright">
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<div class="links"></div>
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<br><br><br>
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If RuneScape won't start, crashes, or runs slowly, then please try one of the following possible solutions:
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<br>
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<ul>
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<li><b>Try rebooting your computer.</b><br>
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If RuneScape normally works for you, but isn't today, the first thing to try is simply rebooting your computer. This fixes the problem a lot of the time!
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<br><br>
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<li><b>Upgrade Java.</b><br>
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<a href="http://jdl.sun.com/webapps/getjava/BrowserRedirect?host=java.com" target="_blank">Click here</a> to download and install the latest version of Java.
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<br><br>
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<li><b>Download the latest Windows patches.</b><br> <a href="http://windowsupdate.microsoft.com/" target="_blank">Click here</a> to visit Windows Update and install the latest patches for your operating system.
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<br><br>
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<li><b>Try changing the 'Java Options' settings.</b><br>
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Go to the <a href="../../options.html">Java Options</a> page on our website (under the 'Play Now' drop-down menu) and try changing the Java setting to 'Force Sun Java', press 'save settings', then proceed to load the game as normal.
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<br><br>
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<li><b>Try running in the latest version of Firefox.</b><br>
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Download the latest version of Firefox <a href="http://www.getfirefox.com/" target="_blank">here</a>, and try using that to play the game.
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<br><br>
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<li><b>Try starting in Safe Mode.</b><br>
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While the game is loading (when the loading bar is on the screen), press the 's' key on your keyboard. This will cause the game to start in Safe Mode.
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<br><br>
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<li><b>Close all unnecessary programs before running RuneScape.</b><br>
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Close all other unnecessary windows and programs before starting RuneScape.
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</ul>
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<br>
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<div class="backtotop"><a href="#top">Back to the top</a></div>
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<br/>
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<center><img src="../../img/main/kbase/hr.png" alt=""/></center>
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<table class="bottomlinks">
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<tr>
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</tr>
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<tr>
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<td class="bot"><p><div class="bold">More articles in
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<a href="technical.html">Technical</a>
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</div></p>
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<ul class="bold">
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<li>
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<b>The Game won't start</b>
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</li>
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<li>
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<a href="in_game_problems.html">The game is running slowly.</a>
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</li>
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<li>
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<a href="hd_fullscreen_help.html">HD won't start</a>
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</li>
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<li>
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<a href="technical_system_info.html">How do I find my system information?</a>
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</li>
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<li>
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<a href="other_technical.html">Other</a>
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</li>
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</ul>
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</div>
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</td>
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</tr>
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<tr>
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<td colspan="2">
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<div class="bold">Further Help</div>
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Need more help? Come chat with us!
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<ul class="further">
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<li><a href="https://discord.gg/43YPGND">Discord</a></li>
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</ul>
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</td>
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</tr>
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</table>
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</div>
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</div>
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</div>
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</div>
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</div>
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</div>
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</div>
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</div>
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</div>
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<div class="search">
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<div class="searchtop">
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<div class="bottombordershad">
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<div class="leftshadow">
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<div class="rightshadow">
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<div class="topright">
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<div class="bottomleftshad">
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<div class="bottomrightshad">
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<div class="searchtext">
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<p style="text-align: center;font-size:11px;font-weight:bold; margin-bottom: 0px;"><img src="https://runescape.wiki/images/f/f4/Red_partyhat.png?7ed30"></p>
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</div>
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</div>
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</div>
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</div>
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</div>
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</div>
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</div>
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</div>
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</div>
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</div>
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</div>
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</div>
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</div>
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<br class="clear"/>
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</div>
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<div id="footer">
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<div class="contain">
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<div class="footerdesc">
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This website and its contents are copyright <20> under AGPL.<br />
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Use of this website is subject to our <a href="../../terms/terms.html">Terms & Conditions</a> and <a href="../../privacy/privacy.html">Privacy Policy</a>.
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</div>
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<a class="jagexlink" href="../../../www.jagex.com/index.html" target="_blank">
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<img src="../../img/main/layout/jagexc20a.png?12" alt="Jagex" />
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</a>
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<br class="clear"/>
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</div>
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<br class="clear"/>
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<script type="text/javascript">
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try {
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var _pageTracker=_gat._getTracker("UA-2058817-15");
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_pageTracker._setDomainName(".runescape.com");
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_pageTracker._trackPageview();
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</script>
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<script type="text/javascript">
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var pageTracker=_gat._getTracker("UA-2058817-2");
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pageTracker._setDomainName(".runescape.com");
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pageTracker._trackPageview();
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</script>
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</body>
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<!-- Mirrored from site/kbase/guid/The_game_won_t_load by HTTrack Website Copier/3.x [XR&CO'2010], Sun, 18 Jul 2010 09:02:27 GMT -->
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<!-- Added by HTTrack --><meta http-equiv="content-type" content="text/html;charset=ISO-8859-1"><!-- /Added by HTTrack -->
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</html>
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