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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
<html>
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<link rel="icon" type="image/vnd.microsoft.icon" href="../../favicon.ico">
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<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
<meta http-equiv="Content-Language" content="
en,
English
">
<meta name="keywords" content="inbox,message,offence,query">
<meta name="description" content="Information about your Inbox.">
<meta name="title" content="RuneScape - MMORPG - Your Message Inbox">
<title>RuneScape - MMORPG - Your Message Inbox</title>
<style type="text/css">/*\*/@import url(../../css/global-34.css);/**/</style>
<script type="text/javascript" src="../../../www.jagex.com/js/jquery/jquery_1_4_2.js"></script>
<script type="text/javascript">
$(function(){
$("#play, #playExisting, #playBannerNoad").each(function(){ this.href += "?j=1"; })
})
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<style type="text/css">/*\*/@import url(../../css/kbase-6.css);/**/</style>
<script type="text/javascript" src="../../css/kbsearchfill-0.js"></script>
<script type="text/javascript">
new_subcat=add_subcat(4, 5, "Postbag from the Hedge", -1 == 5);new_subcat=add_subcat(4, 6, "Players' Gallery", -1 == 6);new_subcat=add_subcat(4, 19, "God letters", -1 == 19);new_subcat=add_subcat(775, 892, "How do I get started?", -1 == 892);new_subcat=add_subcat(775, 798, "Controls", -1 == 798);new_subcat=add_subcat(775, 795, "Combat", -1 == 795);new_subcat=add_subcat(775, 776, "Skills", -1 == 776);new_subcat=add_subcat(775, 7, "Quests", -1 == 7);new_subcat=add_subcat(775, 1, "Achievement Diary", -1 == 1);new_subcat=add_subcat(775, 10, "Activities", -1 == 10);new_subcat=add_subcat(775, 38, "Distractions and Diversions", -1 == 38);new_subcat=add_subcat(775, 831, "Miscellaneous Guides", -1 == 831);new_subcat=add_subcat(775, 881, "Area Guides", -1 == 881);new_subcat=add_subcat(20, 32, "A New Look RuneScape: Part 1", -1 == 32);new_subcat=add_subcat(20, 21, "Graphics Team - NPC Improvement Project", -1 == 21);new_subcat=add_subcat(9, 127, "Billing", -1 == 127);new_subcat=add_subcat(9, 126, "Technical", -1 == 126);new_subcat=add_subcat(9, 827, "Safety & Security Guidelines", -1 == 827);new_subcat=add_subcat(9, 872, "Other", -1 == 872);
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<meta name="language" content="en, de, fr, pt">
<meta name="description" content="Information about your Inbox.">
</head>
<body id="navhelp" class="bodyBackground">
<a name="top"></a>
<div class="bodyBackgroundHeadAdvert">
<div id="headAdvert">
<iframe name="Advert" src="../../../services.runescape.com/m%3dadvert/banner5052.html?size=730" allowtransparency="true" width="766" height="96" scrolling="no" frameborder="0"></iframe>
<script type="text/javascript">
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var url = "http" +
(/https:/.test(document.location.href) ? "s" : "") +
"://beacon.scorecardresearch.com/scripts/beacon.dll" +
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escape(document.location.href) +
"&c8=" + escape(document.title) +
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</noscript>
</div>
<div id="menubox">
<ul id="menus">
<li class="top"><a href="./../../../www.runescape.com/index.html" id="home" class="tl"><span class="ts">Home</span></a></li>
<li class="top"><a id="play" class="tl"
href="https://github.com/2009scape/2009Scape/releases/latest/download/2009Scape.jar"
onclick="if(!this.j){this.href+='?j=1';this.j=true;}"><span class="ts">Play Now</span></a>
<ul>
<li><a href="./../../../secure.runescape.com/m=create/index.html" class="fly"><span>New Users</span></a></li>
<li><a href="https://github.com/2009scape/2009Scape/releases/latest/download/2009Scape.jar"
onclick="if(!this.j){this.href+='?j=1';this.j=true;}" class="fly"><span>Existing
Users</span></a></li>
</ul>
</li>
<li class="top"><a id="account" class="tl" href="./../../../www.runescape.com/custom/404.html"><span class="ts">Account</span></a>
<ul>
<li><a href="./../../../www.runescape.com/custom/404.html" class="fly"><span>Upgrade Your Account</span></a></li>
<li><a href="./../../../secure.runescape.com/m=create/index.html" class="fly"><span>Create New
Account</span></a></li>
<li><a href="./../../../www.runescape.com/custom/404.html" class="fly"><span>Account Management</span></a></li>
</ul>
</li>
<li class="top"><a id="guide" class="tl" href="./../../../www.runescape.com/custom/404.html"><span class="ts">Game
Guide</span></a>
<ul>
<li><a href="./../../../www.runescape.com/custom/404.html" class="fly"><span>Manual</span></a></li>
<li><a href="./../../../www.runescape.com/custom/404.html" class="fly"><span>QuestHelp</span></a></li>
<li><a href="./../../../www.runescape.com/custom/404.html" class="fly"><span>Grand Exchange</span></a></li>
<li><a href="./../../../www.runescape.com/custom/404.html" class="fly"><span>Rules</span></a></li>
<li><a href="./../../../www.runescape.com/custom/404.html" class="fly"><span>Lores</span></a></li>
<li><a href="./../../../www.runescape.com/custom/404.html" class="fly"><span>What is RuneScape?</span></a></li>
</ul>
</li>
<li class="top"><a id="community" class="tl" href="./../../../www.runescape.com/custom/404.html"><span class="ts">Community</span></a>
<ul>
<li><a href="./../../../www.runescape.com/custom/404.html" class="fly"><span>Forums</span></a></li>
<li><a href="./../../../www.runescape.com/custom/404.html" class="fly"><span>Hiscores</span></a></li>
<li><a href="./../../../www.runescape.com/custom/404.html" class="fly"><span>Player Submissions</span></a></li>
<li><a href="./../../../www.runescape.com/custom/404.html" class="fly"><span>Adventurer's Log</span></a></li>
<li><a href="./../../../www.runescape.com/custom/404.html" class="fly"><span>Polls</span></a></li>
<li><a href="./../../../www.runescape.com/custom/404.html" class="fly"><span>Downloads &
Wallpapers</span></a></li>
</ul>
</li>
<li class="top"><a id="help" class="tl" href="./../../../www.runescape.com/custom/404.html"><span class="ts">Help</span></a>
<ul>
<li><a href="./../../../www.runescape.com/custom/404.html" class="fly"><span>Customer Support</span></a></li>
<li><a href="./../../../www.runescape.com/custom/404.html"
class="fly"><span>Password Recovery</span></a></li>
<li><a href="./../../../www.runescape.com/custom/404.html"
class="fly"><span>Locked Account Recovery</span></a></li>
<li><a href="./../../../www.runescape.com/custom/404.html" class="fly"><span>Appeal Bans & Mutes</span></a></li>
<li><a href="./../../../www.runescape.com/custom/404.html" class="fly"><span>Submit a Bug Report</span></a></li>
<li><a href="./../../../www.runescape.com/custom/404.html" class="fly"><span>Parents' Guide</span></a></li>
</ul>
</li>
<li class="top"><a href="https://github.com/2009scape/" id="login" class="tl"><span class="ts">Source
Code</span></a></li>
</ul>
<br class="clear" />
</div>
<div id="scroll">
<div id="head"><div id="headBg">
<div id="langAndLogin">
<div id="lang">
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</div>
</div>
<div class="navigation">
<div class="location">
<b>Location: </b> <a href="../../title.html">Home</a> &gt;
<a href="customer_support-2.html">Customer Support</a> &gt; <a href="other.html">Other</a> &gt; Your Message Inbox<br />
</div>
</div>
</div></div>
<div id="content">
<div id="article">
<div class="sectionHeader">
<div class="left">
<div class="right">
<h1 class="plaque">
Your Message Inbox
</h1>
</div>
</div>
</div>
<div class="section">
<div class="article_theme_1">
<div class="article">
<div class="topshadow">
<div class="bottomborder">
<div class="leftshadow">
<div class="rightshadow">
<div class="leftcorner">
<div class="rightcorner">
<div class="bottomleft">
<div class="bottomright">
<div class="links"><a href="#The_Message_Centre">The Message Centre</a> | <a href="#Sending_a_reply">Sending a reply</a></div>
<br>
<div class="hr"></div>
<table align="center" style="text-align: left">
<tr>
<td>
<b><a href="https://secure.runescape.com/m=ticketing/inbox.ws">Click here</a> to log into your Message Inbox</b>
</td>
</tr>
</table>
<a name="The_Message_Centre"></a>
<br class="clear"><br>
<div class="headings">
<span class="headertitleleft"><span class="headertitleright">The Message Centre</span></span>
</div>
<div class="imgcentre" style="width:625px;">
<div class="centrecontainer">
<div class="topbord">
<div class="bottombord">
<div class="leftbord">
<div class="rightbord">
<div class="toplcorn">
<div class="toprcorn">
<div class="bottomlcorn">
<div class="bottomrcorn">
<img src="../../img/main/kbase/new_inbox/inbox_menu2.gif" alt=""/ width=615 height=340>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
The message centre
</div>
</div>
<div class="clear"></div>
<br class="clear"><br>
When you submit a query to Jagex (about Billing, Technical Support, etc.), the message you send will be directed to a staff member to deal with.
<br><br>
You can check the status of your queries by logging in to your inbox. You can find this by clicking on 'Account' on the RuneScape <a href="../../index-2.html">homepage</a> and selecting 'Read Messages'. You can also log in to check for billing reminders and other notices that Jagex may send out periodically. This will bring up a screen much like this:
<br><br>
The inbox keeps track of your conversations with Jagex staff, breaking them down into three types:
<br><br>
<ul>
<li>Received<br>
<li>Sent<br>
<li>Read
</ul>
<br><br>
Any message in the 'Received' category indicates that there is a new message from Jagex for you. You should open the message immediately.
<br><br>
Messages in 'Sent' are those messages that you have replied to, or queries that you have sent, but have not yet received a reply.
<br><br>
'Read' contains the messages that you have read, but not sent a reply to Jagex. You may not need to send any further messages in these conversations. This will also include any messages that Jagex decides do not need a personalised response.
<br><br>
You will also notice two buttons at the end of each conversation:
<br>
<table>
<tr>
<td>
<div class="imgleft">
<img src="../../img/main/kbase/new_inbox/view_message1.gif" alt=""/ width=21 height=21>
<br/>
</div>
</td>
<td>This button will open the message so that you can read it.</td>
</tr>
<tr>
<td>
<div class="imgleft">
<img src="../../img/main/kbase/new_inbox/delete_message1.gif" alt=""/ width=21 height=21>
<br/>
</div>
</td>
<td>This button will delete the conversation in its entirety. You can always delete messages in the 'Read' folder, and you may delete messages in the 'Sent' folder if they have not been assigned to a staff member yet. You might like to do this if you realise the answer to your query before Jagex sends you a reply.</td>
</tr>
</table>
<br><a name="Sending_a_reply"></a><br class="clear">
<div class="headings">
<span class="headertitleleft"><span class="headertitleright">Sending a reply</span></span>
</div>
<br>
When you open a message (by clicking on the subject or the 'read' icon to the right of the message), you will be directed to a page like this:
<br><br>
<div class="imgcentre" style="width:625px;">
<div class="centrecontainer">
<div class="topbord">
<div class="bottombord">
<div class="leftbord">
<div class="rightbord">
<div class="toplcorn">
<div class="toprcorn">
<div class="bottomlcorn">
<div class="bottomrcorn">
<img src="../../img/main/kbase/new_inbox/message_view2.gif" alt=""/ width=615 height=733>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
An example message
</div>
</div>
<div class="clear"></div>
<br class="clear"><br>
As you can see, this will contain all of the messages on this topic from both yourself and Jagex. If you feel you need to send a reply, you can click 'Send Reply' (in yellow below the most recent message). This will open a message box that you can type your message into before clicking 'Send'. Note that there is a 400 character limit on your messages.
<br><br>
If the 'Send Reply' link is not there, this is because Jagex has decided that there is no need for you to respond. If you have further queries you will need to start a fresh conversation by sending in a new query.
<br><br>
Not all of your messages will receive a personal reply from Jagex as we may be able to fix your problem or resolve your query without finding it necessary to reply. These messages may be moved from your 'Sent' folder to your 'Read' folder as a result.
<br><br>
You can log in to your inbox <a href="https://secure.runescape.com/m=ticketing/inbox.ws">here</a>.
<div class="backtotop"><a href="#top">Back to the top</a></div>
<br/>
<center><img src="../../img/main/kbase/hr.png" alt=""/></center>
<table class="bottomlinks">
<tr>
</tr>
<tr>
<td class="bot"><p><div class="bold">More articles in
<a href="other.html">Other</a>
</div></p>
<ul class="bold">
<li>
<b>Your Message Inbox</b>
</li>
<li>
<a href="display_names.html">Display Names</a>
</li>
<li>
<a href="jagex.html">About Jagex</a>
</li>
<li>
<a href="affiliates.html">Jagex's Affiliates</a>
</li>
<li>
<a href="advertising.html">Advertising</a>
</li>
</ul>
</div>
</td>
</tr>
<tr>
<td colspan="2">
<div class="bold">Further Help</div>
If this article does not help you, you may find the following sections of the RuneScape site helpful:
<ul class="bold">
<li><a href="../../../services.runescape.com/m%3dforum/forums.html">Visit the forums</a></li>
<li><a href="manual.html">Game-related questions</a></li>
</ul>
</td>
</tr>
</table>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="search">
<div class="searchtop">
<div class="bottombordershad">
<div class="leftshadow">
<div class="rightshadow">
<div class="topleft">
<div class="topright">
<div class="bottomleftshad">
<div class="bottomrightshad">
<div class="searchtext">
<form method="get" action="http://www.runescape.com/kbase/search.ws">
<table class="bottomsearch">
<tr>
<td class="searchtitles" width="60" style="text-align: right">
Search for:
</td>
<td>
<input class="textinput" name="search_query" id="search_query" size="29" maxlength="300" value="">
</td>
<td rowspan="3">
<table>
<tr>
<td>
<label class="bold">Criteria:</label>
</td>
<td></td>
<td><label class="bold">Find:</label></td>
</tr>
<tr>
<td>
<input class="widget" type="checkbox" name="title_chk" value="1" checked="checked">
Title
</td>
<td>
<input class="widget" type="checkbox" name="keywords_chk" value="1" checked="checked">
Keywords
</td>
<td>
<input class="widget" type="radio" name="and_rad" value="1" checked="checked">
All
</td>
</tr>
<tr>
<td>
<input class="widget" type="checkbox" name="description_chk" value="1" checked="checked">
Description
</td>
<td>
<input class="widget" type="checkbox" name="body_chk" value="1" checked="checked">
Body
</td>
<td>
<input class="widget" type="radio" name="and_rad" value="0">
Any
</td>
</tr>
</table>
</td>
</tr>
<tr>
<td class="searchtitles">
Category:
</td>
<td>
<select name="category" id="search_cat_select_footer" onchange="update_cats('_footer')">
<option value="null"> - ALL - </option>
<option value="4">Player Submissions</option>
<option value="775">Game Guide</option>
<option value="20">Development Diaries</option>
<option value="9">Customer Support</option>
<option value="3">Lores and Histories</option>
</select></td>
<td></td>
</tr>
<tr>
<td class="searchtitles">
Subcategory:
</td>
<td>
<div id="search_subcat_footer" style="display: none;">
<select name="subcat" id="search_subcat_select_footer">
<option value="null"> - ALL - </option>
</select>
</div>
<script type="text/javascript">
document.getElementById("search_subcat_footer").style.display="inline";
update_cats('_footer');
</script>
</td>
<td></td>
</tr>
</table>
<p style="text-align: center;font-size:11px;font-weight:bold; margin-bottom: 0px;">For help on searching, see our <a href="../searchtips.html">Search Tips</a> page.
<input type="submit" name="submit" class="searchbutton" value="" alt="Search"></p>
</form>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<br class="clear"/>
</div>
<div id="footer">
<div class="contain">
<div class="footerdesc">
This website and its contents are copyright <20> 1999 - 2010 Jagex Ltd<br />
Use of this website is subject to our <a href="../../terms/terms.html">Terms &amp; Conditions</a> and <a href="../../privacy/privacy.html">Privacy Policy</a>.
</div>
<a class="jagexlink" href="../../../www.jagex.com/index.html" target="_blank">
<img src="../../img/main/layout/jagexc20a.png?12" alt="Jagex" />
</a>
<br class="clear"/>
</div>
<br class="clear"/>
</div>
</div>
</div>
<script type="text/javascript">
var gaJsHost = (("https:" == document.location.protocol)?"https://ssl.":"http://www.");
document.write(unescape("%3Cscript src='"+gaJsHost+"google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E"));
</script>
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_pageTracker._setDomainName(".runescape.com");
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try {
var pageTracker=_gat._getTracker("UA-2058817-2");
pageTracker._setDomainName(".runescape.com");
pageTracker._trackPageview();
}catch(x){}
</script>
</body>
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