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Code Issues Releases Wiki Activity

Updated Common Problems (markdown)

Leonardo Galli 2017-05-14 10:56:47 +02:00
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Common-Problems.md

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![Add and Search for movie](http://i.imgur.com/oaJtwAg.png)
![Wanted Missing Cutoff Unmet](http://i.imgur.com/j4hRMBA.png)
## Why can't Radarr see my files on a remote server?
This can be for various reasons, but the most common is, Radarr is running as a service, which causes one of two things:
1. Radarr runs under the SYSTEM account by default which doesn't have access to protected remote file shares.
**Solutions:**
- Run Radarr's service as another user that has access to that share [How to change a service's user account](http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/sys_srv_logon_user.mspx?mfr=true)
- Run Radarr.exe using the Startup Folder
2. You're using a mapped network drive (not a UNC path)
**Solutions:**
- Change your paths to UNC paths (\\\\server\share)
- Run Radarr.exe via the Startup Folder
## Weird UI Issues
* If you experience any weird UI issues like the Movies page not listing anything or a certain view/sort not working, try viewing in a Chrome Incognito Window or Firefox Private Window. If it works fine there, clear your browser cache and cookies for your specific ip/domain. For more information, see the [[Clear Cache Cookies and Local Storage]] wiki article.