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Code Issues Releases Wiki Activity

Updated Common Problems (markdown)

Donald Webster 2017-03-07 16:43:08 -08:00
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Common-Problems.md

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### Weird UI Issues ### ## Weird UI Issues
* If you experience any weird UI issues like the Movies page not listing anything or a certain view/sort not working, try viewing in a Chrome Incognito Window or Firefox Private Window. If it works fine there, clear your browser cache and cookies for your specific ip/domain. * If you experience any weird UI issues like the Movies page not listing anything or a certain view/sort not working, try viewing in a Chrome Incognito Window or Firefox Private Window. If it works fine there, clear your browser cache and cookies for your specific ip/domain.
### Mapped Network Drives vs UNC Paths ### ## Mapped Network Drives vs UNC Paths
* Using mapped network drives generally doesn't work very well, especially when Radarr is configured to run as a service. The better way to set shares up is using UNC paths. So instead of `X:\Movies` use `\\Server\Movies\`. * Using mapped network drives generally doesn't work very well, especially when Radarr is configured to run as a service. The better way to set shares up is using UNC paths. So instead of `X:\Movies` use `\\Server\Movies\`.
### Permissions ### ## Permissions
* Radarr will need to move files away from where the downloader puts them into the final location, so this means that Radarr will need to read/write to both the source and the destination directory and files. * Radarr will need to move files away from where the downloader puts them into the final location, so this means that Radarr will need to read/write to both the source and the destination directory and files.
* On Linux, where best practices have services running as their own user, this will probably mean using a shared group and setting folder permissions to `775` and files to `664` both in your downloader and Radarr. In umask notation, that would be `002`. * On Linux, where best practices have services running as their own user, this will probably mean using a shared group and setting folder permissions to `775` and files to `664` both in your downloader and Radarr. In umask notation, that would be `002`.
### Movie Files Not in Folders ### ## Movie Files Not in Folders
* Currently, Radarr requires that each movie be in a folder. The format should be something like `./Movie Title (Year)/` to facilitate correct identification during import. Further, having the quality in the filename is also useful like `Movie Title (Year) [Quality-Resolution].ext` so that during import the correct quality will be matched. A useful tool for making these changes to your collection is [filebot](http://www.filebot.net/#download) which has paid version in both the Apple and Windows stores, but can be found for free on their [SourceForge](https://sourceforge.net/projects/filebot/files/latest/download) site. It has both a GUI and CLI, so you can use whatever you're comfortable with. * Currently, Radarr requires that each movie be in a folder. The format should be something like `./Movie Title (Year)/` to facilitate correct identification during import. Further, having the quality in the filename is also useful like `Movie Title (Year) [Quality-Resolution].ext` so that during import the correct quality will be matched. A useful tool for making these changes to your collection is [filebot](http://www.filebot.net/#download) which has paid version in both the Apple and Windows stores, but can be found for free on their [SourceForge](https://sourceforge.net/projects/filebot/files/latest/download) site. It has both a GUI and CLI, so you can use whatever you're comfortable with.
* This limitation is a known source of concern, a [feature request](http://feathub.com/Radarr/Radarr/+29) exists to enable the option to *not* use a folder for each movie and the developers have this in mind for the future. * This limitation is a known source of concern, a [feature request](http://feathub.com/Radarr/Radarr/+29) exists to enable the option to *not* use a folder for each movie and the developers have this in mind for the future.
* The [[How to Create a Folder for Each Movie]] is a great source for making sure your file and folder structure will work great. * The [[How to Create a Folder for Each Movie]] is a great source for making sure your file and folder structure will work great.
### Movie Folders Named Incorrectly ### ## Movie Folders Named Incorrectly
* Even if your movies are in folders already, the folders may not be named correctly. The folder name should be `Movie Title (Year)`, having the title and year in the folder's name is critical right now. * Even if your movies are in folders already, the folders may not be named correctly. The folder name should be `Movie Title (Year)`, having the title and year in the folder's name is critical right now.
* Examples that will work well: * Examples that will work well:
* `/mnt/Movies/A Clockwork Orange (1971)/A Clockwork Orange (1971) [Bluray-1080p].mkv` * `/mnt/Movies/A Clockwork Orange (1971)/A Clockwork Orange (1971) [Bluray-1080p].mkv`
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* Examples that won't work: * Examples that won't work:
* Single folder: `/mnt/Kid Movies/Frozen (2013) [Bluray-1080p].mkv` * Single folder: `/mnt/Kid Movies/Frozen (2013) [Bluray-1080p].mkv`
* At this time, movies simply have to be in a folder named after the movie. There is no way around this until development work is done to add this feature. * At this time, movies simply have to be in a folder named after the movie. There is no way around this until development work is done to add this feature.
* The [[How to Create a Folder for Each Movie]] is a great source for making sure your file and folder structure will work great. * The [[How to Create a Folder for Each Movie]] is a great source for making sure your file and folder structure will work great.
## Finding Cookies
Some sites cannot be logged into automatically and require you to login manually then give the cookies to Radarr to work. This page describes how you do that.
**Chrome**
![Chrome cookies](http://i.imgur.com/cpm31SO.png)
**Firefox**
![Firefox cookies](http://i.imgur.com/lI4pNfP.png)