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Code Issues Releases Wiki Activity

Updated Common Problems (markdown)

Leonardo Galli 2018-05-08 22:16:51 +04:00
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Common-Problems.md

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![Add and Search for movie](http://i.imgur.com/oaJtwAg.png)
![Wanted Missing Cutoff Unmet](http://i.imgur.com/j4hRMBA.png)
## Jackett shows more results than Radarr when manually searching
This is usually due to Radarr searching Jackett differently than you do. Radarr searches Jackett by imdbid. Now sometimes indexers might not tag releases with an imdbid or an incorrect one, so those releases will not be visible when Radarr searches. To fix that, you can enable Search by Title in the settings of the Jackett indexer.
Additionally, if the Jackett indexer does not support searching by imdbid, Radarr uses the following search string to search by release title instead: {movie title lowercase} {year}. (Examples: "prometheus 2 2018", "la même chose 2020") This can cause two problems:
1. Some releases on your indexer do not have the year in the release name or a different year
2. Releases on your indexer do not have the special characters or your indexer does replacing of those characters differently than we do. (Not so common)
To fix the first issue, you can enable Remove year from search string in the settings of the Jackett indexer. The second issue is more difficult to fix and we haven't found a satisfying solution yet. If you encounter the second one often, please leave a comment on [this issue](https://github.com/Radarr/Radarr/issues/2565) with example movie names, search results in Radarr, search results in Jackett, debug logs and the string used to search in Jackett.
## Why can't Radarr see my files on a remote server?
This can be for various reasons, but the most common is, Radarr is running as a service, which causes one of two things: