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Updated Downloads and Importing (markdown)

Donald Webster 2019-12-14 21:12:35 -08:00
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Downloads-and-Importing.md

@ -3,6 +3,8 @@ Downloading and importing is where *most* people experience issues. From a high
Start by using the [[Logging and Log Files]] article to turn logging up to trace, it is likely you're going to need to look at them to figure out what is wrong. And if you can't, anyone you ask for help will need to see them for sure. Remember to get them from the actual log file, put them in a pastebin and show us context around what we need to see. Nobody wants to dig through the whole trace log (it is huge!), but just a line or two is unlikely to help.
When you reach out for help, be sure to read [[Asking for Help]] so that you can provide us with the details we'll need.
# Testing the Download Client
Start by testing the download client, if it doesn't work you'll be able to see details in the trace level logs. You should find a URL you can put into your browser and see if it works. It could be a connection problem, which could indicate a wrong ip, hostname, port or even a firewall blocking access. It might be obvious, like an authentication problem where you've gotten the username, password or apikey wrong.