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Updated Downloads and Importing (markdown)

Donald Webster 2019-12-14 20:50:12 -08:00
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Downloads-and-Importing.md

@ -7,7 +7,7 @@ Start by using the [[Logging and Log Files]] article to turn logging up to trace
Start by testing the download client, if it doesn't work you'll be able to see details in the trace level logs. You should find a URL you can put into your browser and see if it works. It could be a connection problem, which could indicate a wrong ip, hostname, port or even a firewall blocking access. It might be obvious, like an authentication problem where you've gotten the username, password or apikey wrong. Start by testing the download client, if it doesn't work you'll be able to see details in the trace level logs. You should find a URL you can put into your browser and see if it works. It could be a connection problem, which could indicate a wrong ip, hostname, port or even a firewall blocking access. It might be obvious, like an authentication problem where you've gotten the username, password or apikey wrong.
# Testing a Download # Testing a Download
Now we'll try a download, pick a show and do a manual episode search. Pick one of those episodes and attempt to download it. Does it get sent to the download client? Does it end up with the correct category? Does it end up in the trace level logs during the **Check For Finished Download** task which runs roughly every minute? Does it get correctly parsed during that task? Does the queued up download have a reasonable name? Since Sonarr searches by **tvdbid** most of the time, it can queue up an episode with a name that it can't recognize. Now we'll try a download, pick a show and do a manual episode search. Pick one of those episodes and attempt to download it. Does it get sent to the download client? Does it end up with the correct category? Does it end up in the trace level logs during the **Check For Finished Download** task which runs roughly every minute? Does it get correctly parsed during that task? Does the queued up download have a reasonable name? Since Sonarr searches by **tvdbid**, season and episode on most indexers/trackers, it can queue one up with a name that it can't recognize.
# Testing an Import # Testing an Import
Import issues should almost always manifest as an item in Activity with an orange icon you can hover to see the error. If they're not showing up in Activity, this is the issue you need to focus on first so go back and figure that out. Most import errors are *permissions* issues, remember that Sonarr needs to be able to read and write in the download folder. Sometimes, permissions in the library folder can be at fault too, so be sure to check both. Import issues should almost always manifest as an item in Activity with an orange icon you can hover to see the error. If they're not showing up in Activity, this is the issue you need to focus on first so go back and figure that out. Most import errors are *permissions* issues, remember that Sonarr needs to be able to read and write in the download folder. Sometimes, permissions in the library folder can be at fault too, so be sure to check both.